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matyd

Hi,

Wondering if anyone has advice for me. Just over a year ago I bought after saving an Xperia Z3 new unlocked, after a month the headphone jack had issues if the headphones moved at the point of where it's inserted one way it would distort the sound, after a year and taking excellent care of my phone it sounds like something is loose inside the phone at the headphone jack port

I know it's under 2 year warranty so it can.be repaired but I need a phone for work I can not just not have one and I can't really afford a new one (my issue)...

Has anyone else had this problem with the Z3 and Z series?

What's the process like of sending to Sony for repair and has anyone done it and had their phone back in worse condition?

And can any one recommend a new Sony phone that's better or even another brand?

I've always had Sony but past 2 phones something went wrong...

I'd appreciate any advice

TINA66

I've had the same issue with my Z3....

Jonas

Hi @Mrwarner, sorry to hear about that and I apologize for my late reply, I have been on a shorter vacation!

In your case I'd recommend that you start with rebooting your phone in safe mode so we can make sure that a third party application isn't the cause of this behaviour. While the phone is rebooted in safe mode all downloaded applications won't be loaded.

If there is no change while the phone is rebooted in safe mode, the next thing to try is performing a software repair using Xperia Companion. This will delete all data on the internal storage of your phone and reinstall the latest available software.

Do note that data will be deleted so creating a backup using Xperia Companion before you start with the repair is advised.

Let me know how it went!

Mrwarner

Hi Jonas.

Hope you had a good break. We all need to recharge the batteries from time to time.

Tried booting in safe mode. no luck.

Went through the whole software repair, still no luck.

While it could be a "hardware issue" it just seems strange that it occured immediately after an update.

Next thing to try might be to roll back the software to the previous version.

it might be too late to try that after a total re-install.

Thoughts?

Mark

Jonas

Hi again @Mrwarner!

The break was great, thanks for asking!

It does indeed sound strange that it occurred after a system update, however if anything went wrong during the update, this should have been solved by the software repair, since the same version got reinstalled in your phone.

You have also tried a different pair of headphones and there was no change with those.

In this case, I'd recommend that you get in touch with your Local support team so they can arrange a repair for you.

@TINA66, You wrote that you have experienced this behaviour as well, do I understand correctly that this have been solved?

Feel free to keep me posted!