Join now - be part of our community!

XZ premium crashing

zweistein90
Visitor

XZ premium crashing

Hello, can anyone help me.

My phone keeps crashing, I think I tried everything (software repair on Xperia Companion, factory data reset, running in safe mode). It restart itself from time to time, error messages like: com.sonyerucsson.crashmonitor has stopped, com.sonymobile.rcahandler has stopped, Google has stopped, Google keeps stopping, other apps too), and fingerprint hardware not available, also the screen is stuttering.

It's my 5 Sony Xperia, never had a problem like this. Please help me.. 

7 REPLIES 7
YoGem
Leader

Hi @zweistein90!

Can you please try to turn off your phone, removing SD card and SIM card and restarting it again? If you feel your phone is working properly without SD or SIM card start inserting them back one by one to see if your phone start to act weird again. 

zweistein90
Visitor

Still the same 😞😥. I don't know what to do anymore.. 

zweistein90
Visitor

Screenshot_20170925-174643.png

Screenshot_20170925-185337.png

Mayo79
Visitor

Did you get a reply on your issue because I am getting similar issues where my phone crashes or freezes.

HermesHidayat
Visitor

Did you disable any apps? 

zweistein90
Visitor

@mayo79 no, I didn't get any replay, still the same.. 😕

zweistein90
Visitor

Yes, didn't help.