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Charging Problem

ZAIN9246
Visitor

Charging Problem

Phone starts charging after a wiggle 

7 REPLIES 7
disimes95
Contributor

Hi @ZAIN9246  Slightly_smiling_Face

Can you please give me more details about the problem you´re facing?

ZAIN9246
Visitor

My phone randmly stops charging and is charging very slow I'm using quick charge 3.0 I have to put the usb type c cable in a certain position to get my phone charging

ZAIN9246
Visitor

Now phone isn't charging at all

disimes95
Contributor

@ZAIN9246 

Are you able to see if the USB-C port is damage? Or the pins in the phone and charger? 

ZAIN9246
Visitor

Yes I did inspect the port it seem fine and unharmed.

disimes95
Contributor

@ZAIN9246 

Have you tried with a different charger or cable?

If this doesn´t help, and you don´t notice any change, my recommendation is you to contact your local support team so they can assist you better and have your phone examined! 

Please, tell me how it goes

ZAIN9246
Visitor

Update that I just found a way to charge my phone when I put pressure on that particular part <shown in the picture> of the phone with both of my thumbs from front and back my phone seems to charge fine but I have to put a lot of pressure.

P.S I dont know much about the hardware stuff but I just found that way while messing around with my phone

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