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Jay0713

This blue box is super annoying. Comes up when I charge or disconnect charging. It overrides any app I'm in and I can't figure out how to get rid of it. I did a factory reset of phone but doesn't seem to go away. I've installed avg, malware but they can't detect any problems

NunoSEN2

Hi @Jay0713;

That blue box seems to be a message from a third party app or antivirus function, I can tell you it's nothing from the system. Try restarting the phone in safe mode and test to see if same thing happens. If not you must find out from what app it is.

Jay0713

It didn't pop up whilst in safe mode. I got rid of malware app but the only other app I use is AVG which I thought came with the phone.

How do I check for third party apps?

NunoSEN2

@Jay0713;

Any app that didn't came pre installed with the phone is a third party app.

Try looking for apps that you installed related with battery optimization or consumption, malware checkers or antivirus that didn't came with the phone, uninstall them one by one until you discover wich one is causing it. Look also for apps that you installed before that issue occurred.