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Apps disappearing after update

Jesaop
Visitor

Apps disappearing after update

So just updated my device and my Xz1 has put all my screens back to factory it I've only had the phone a week and it took me a day to set all my apps on the pages I wanted now all gone back to like a new phone 

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Qatrium
Expert

@Jesaop

Did you update via PC and Xperia Companion or you used the OTA update through the phone?

Jesaop
Visitor

Through the ota through the phone it's basically factory reset and and still wants to update Sony you've messed it up