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violachristina

Any idea why my phone may be doing this? I open up any app (snapchat, instagram, browser, even album) and it constantly refreshes and takes me to the top of the page or the app home page. How can I fix this?

Samtgod

Its every app. Including native ones like sms. However after a day since upgrade and a couple of reboots inc one into safe mode then back to normal, it seems okay. Touch wood

Uliwooly

Great to hear that, keep us updated

Jake-SonyXperia

That is good news, I hope it all works out for the future

violachristina

I'm in safe mode at the moment and my inbuilt apps are still refreshing. I'll try rebooting a few more times, hopefully I'm as lucky as @samtgod

Jake-SonyXperia

Hi violachristina,

Have you attempted a software repair on the device?

Here's how to run the repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

And Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

MurrayG

I am having the same issue and it is a real problem. For example, I can't read long emails as part way through it refreshes and goes back to the top.

This is making my phone unusable in certain situations. I am really hoping a solution is found to this.

Help please!

Jake-SonyXperia

Hi MurrayG,

Welcome to the community, did you give any of the suggestions in this thread a go?

MurrayG

I have done all except for the software update - which I am trying as we speak.

I'll let you know how it goes.

Take care.

Jake-SonyXperia

Sure thing, how did the update go MurrayG?

Tuesday20150505

Actually, my pronouncement was premature... although the repair does seem to have improved the battery life quite a bit, so still reccomended!

It seems like the issue crops up most often, or maybe exclusively, while I'm walking. I've turned off auto-rotate, but it'll take some time before I can be sure that's the culprit.