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Pinkninja

Hello,
This is the second time my main camera has stopped working.
Why does it stop? Is this a problem with all Z3 compacts? Is there any solution that doesn't involve having to re set up my phone every time it happens?
Thank you

Uliwooly

@Pinkninja

have you done this

settings > apps > all > camera > clear data > restart the phone

also, could you elaborate a bit more on the issue?

SMRTLim

Does this happen in safe mode?

Princess7

Same here. Been told clear cache, try safe mode. Still doesn't work. So been advised to reset to factory settings. That's the best joke ever. I am fuming. To backup all phone will take several hours. And to get all apps back another few hours. So I need to spend all day to repair my phone myself. Nice one! Not happy at all! And if it still won't work well I have to send it out for two weeks to get it repaired. Another joke 😠.

Uliwooly

@Princess7 @Pinkninja

Did you repaired the phone with XC?

Princess7

Not yet, but going to. Have to deal with my both phones to make the old one working. It all takes my time

We will see what they will do with it!

Uliwooly

@Princess7

keep us updated

Princess7

Hi sorry that I am now Princess3 instead of 7 lol

So they are not going to repair my camera.

Here is what the order was:

Order details

Problem description

front camera doesn't work. been told to restore to factory settings. It was the pain to do it and now it's another pain to restore it - as expected! Camera obviously still doesn't work. what a waste of time. Apart of that - small SD card cover is faulty - please exchange. Both defaults are covered by warranty. I also need repair back screen as it's damaged. Please note that this occurred about a year ago and camera broke about a month ago. The reason I didn't repair it is that I didn't want to send my phone away. I need my number for work - still don't know how I with it. Not happy:(

And now I have repair quaotation:

Repair quotation

Valid until 11/09/2016

Exchange device

Your device is beyond economical repair. We offer you a functionally equivalent device.

216.26 GBP

Shipping and Administration

12.31 GBP

Total

228.57 GBP

After long chat with customer service I found out that they are not going to repair the camera - which is under warranty, because the rear of the phone is broken. and they can't repair camera and not to repair the rear. And repair of the rear is not economicaly worth it. Got it? I didn't. They are happy to send me my phone back - working, broken rear and broken camera. I don't know ... I don't think it's the right way to deal with the phone under warranty.

I have email from that convo if you are interested.

Princess7

I've forgotten to add that I sent phone out on Monday, they confirmed receipt on Tuesday and quotation is from today - Monday. They are not very fast.