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Xperia M2 shutting off by itself

Shepard
Visitor

Xperia M2 shutting off by itself

The phone was gifted to me, the original owner said he accidentally put it in his pocket that had a wallet with a magnet clip, so it has like a big spot on the screen but it seems like the display was "pushing" against the screen. So if you press a little bit hard the spot becomes bigger.

Before turning off it gives me a blue screen and every time I turn it back on I have to select language and accept some warranty terms or something. Do I send it to replace the display or what?

5 REPLIES 5
profile.country.US.title
Qatrium
Expert

I think it can be a software issue. Are you sure you're not in demo mode? Try dialing this code: *#*#73556673#*#*

Shepard
Visitor

I dialed the code and it shows a screen prompting me to activate the demo mode, so it's not activated now.

Strange part is, i was watching youtube and when i was turning the volume up the phone froze and the screen "glitched" but the little window with the volume bar did not "glitch"

I think it's a software issue then

profile.country.US.title
Qatrium
Expert

I'd suggest that you do a PC Companion phone repair, this will do a clean installation of the latest firmware and will also wipe your internal memory. Back up your data before you proceed.

Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.

http://www.sonymobile.com/gb/tools/pc-companion/

Shepard
Visitor

I'll try that, thank you Slightly_smiling_Face

profile.country.US.title
Qatrium
Expert

No problem, keep us updated.