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huseyin_006

On the 17th of July I purchased a Sony Xperia Z2 phone from MediaMarkt Ankara, Turkey. The microphone of the phone was not working, in other words the person on the other side of the line did not hear me. The phone was immediately returned to Media Markt Türkiye and was sent to the Service Center for replacement. The new phone was sent to me after 1.5 months (yes, literally 45 days I had to wait) and guess what, the new phone had exactly the same problem. The microphone was not working again. It was all witnessed by MediaMarkt customer service empoyees. The new phone, only an hour after its arrival was packed and sent to the Service Center. This time, the service center sent me supposedly a phone (1 months later - in an unsealed box, almost damaged outside with some weird stickers around it), and even Media Markt refused to take it.

I called Sony customer service dozens of times and they did not respond to any of my calls. I have been asking for a refund and they are refusing to refund me and they are telling me I should obtain a court decision for a refund.

I purchased a phone on the 17th of July and it is almost November and I neither have a phone nor a refund. I left a message to Sony Customer Service center again no call back.

Most bizzare company & product and customer service ever. If you insist on buying it, I am telling you, you are taking a huge risk. I am never buying anything from Sony ever again!

Chris061

When you have a problem with IPHONE... Go to Apple Store and they change your phone by a new one..

My Xperia Z2 works very well (I've never tested the water proof option ^^) ... but the sony support is just a joke ...

Martin27

They should carry out a replacement the way Google do. Send the replacement out, hold funds in your account until they receive your faulty device back.

Happy customer that doesn't have to be without a device for a period of time.

christopherjz

Apple customer service is amazing compared to Sony. You go on their website and leave your number and somebody calls you back within the minute to discuss your problem. You can also have a webchat with them regarding your issue and if that's not enough to solve the problem you can go in to an apple store and usually get a replacement phone on the spot. Sony on the other hand is a shambles. They are absolutely useless at customer services. Why should anybody have to wait over 4 weeks for a response is ridiculous.

Aderz2003

I had the same problem with my phone taking in water, sent it back, and received a new one within 4-5 working days... which was fair enough, but massive fail on the water proof side.

whilst waiting for the new handset i went back to my old iPhone, and when the new handset arrived from Sony, I didn’t want to change back.

That having been said, I’m going to stubbornly persist with the Z2, I wanted something different, that’s why I went with Sony... but I'm struggling to justify that now.

womble171

Hi all.

Does anybody know of an address or phone number to sony complaints department? I have rang UK SUPPORT on numerous occasions regarding my case, but each time I do, a manager or somebody from escalations never returns my call!!

_alexdon_

See if xperia care can help:

http://www.sonymobile.com/global-en/support/contact-us/

Also,get in touch with a staff member:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967

alexdon

Rickard

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I'm very sorry to hear this.

Can you please confirm if you have tried calling your local Sony Xperia support regarding this on +90 212 473 77 77?

huseyin_006

Indeed, I called this number numerous times. The problem is that people responding the calls are on the technical side and all they can do is type in everything I say and tell me that someone in charge will call me back. No one at all gets in touch with me and when I ask the customer rep to put me in touch with someone responsible, I am told that they are not allowed to put me in touch with anyone. It is really annoying. The case is already taken to court but I will escalate this issue and take it to the Ministry of Customs and Trade.

Rickard

Can you please send me a PM with your name, phonenumber, email address and IMEI-number(s) and service numbers?

elmagnifico

I bought some Xperia and am an iPhone and apple fan, I loved the touch and refine design of Xperia I decided to buy one when was in China, I loved it is camera the water proof feature. When I got back to gulf I changed the chip/Sim and it is was not reading I took it to customer support first they refused to take it and check it claiming that it was bought in China and warranty does not apply in Qatar. They offered to replace it at cost of buying a new Xperia Z2.

Well this never happens when you use any apple product or iPhone. Sony Xperia support service **bleep** no matter how great the phone is if the service is zero no one will buy.

Thanks Sony am back on the iPhone