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Update Failed

ashbarker12
Visitor

Update Failed

Hi 

i updated my xperia m to the newest update. and now when i press the volume button all it shows is a black box with no speaker or vibration icon present and when i am using it the phone switches off and stays off about 5 minutes and then restarts. 

can anyone help 

3 REPLIES 3
Alexander1
Champion

Hi, 

Sounds like something went wrong in the update. I suggest that you try to reinstall the latest software using PC Companion: 

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > Press the blue link that says "Repair phone/tablet".

Before repairing the software in your device you may want to backup your information first. Check out this topic for more information on how to:
http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

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_alexdon_
Expert

Just set a default theme from the device and restart,the volume bar will be ok.

alexdon
ashbarker12
Visitor

None of these Have helped fix my phone I am going to sending my phone back to Sony.