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Still broken

Customer1
Visitor

Still broken

So my phone has been sent away twice in the last 2 months and I have been asked to send the phone away again. Cumulatively this will be the 3rd time and over a month now without a phone (despite paying for the line rental). The problems have never been fixed, in fact when it came back the 1st time there were more problems. I would just like to know what my warranty options are given that there is still a year left on my warranty. I really like my phone but given that one of the main problems is that the microphone doesnt work the phone cant really perform its primary function of being a phone!


Does anyone have any suggestions?

1 REPLY 1
Alexander1
Champion

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I'm sorry to hear about your phone and your experience. Since warranty and repairs are handled locally I suggest that you raise this with your local Xperia care team. Please follow the link below to find the contact information for your local support team: 


http://www.sonymobile.com/global-en/support/contact-us/