Return and refund - Unsatisfied customer

[Bhoumick]

Hi 

I just bought the xperia z2 yesterday and honestly very very dissapointed after oepning the box. Feeling very cheated. The main reason I was upgrading from Z to Z2 was the active noise cancellation mic that was all over the internet and had looking forwarded to it. 

However when the box was opened it had a very basic headset not even an in ear headset. After paying 50K for a device i fealt cheated since nothing was mentioend on the box or anywhere for that matter. Its hit me by surprise in worst possbile way. 

If that how sony wants intends to sell the device I would like to return the device under not satisfied grounds and request for a refund. Please let me know what whats the process. I have also raised a tickets within 2 hrs from opening the box. 

Ticket Number - 1-1294461516

Regards

Arindam 

[Sachinz1]

I have z1 compact but I want z2

[Sachinz1]

I will pay the difference

[_alexdon_]

I do not think that kind of exchange is possible but you have to contact your local xperia:

http://www.sonymobile.com/global-en/support/contact-us/

[Bearings]

Sachinz1, since you are prepared to pay the difference, the only way is for you to sell your Z1S in resale market and buy Z2 from Sony.

[Bhoumick]

Hi, 

It would nice if you can point out where on the internet the box content was mentioned on the 12 May 2014? 

Above all the current headset that came is even not par when compaired to Z or Z1 what do you say about that?