HELP ME GUYS, MY Z2 JUST WENT OFF NOW, ITS NOT COMING ON. I've tried the hard reset, and the red button in the sim slot space, still dint on. I was playing a game when it went off. Please I need help. Thank you
You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.
Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).
Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).
@Alexdon ,the phone looks like it's dead. Not responding to anything. Even when I connect it to my laptop or charger, the red lite doesn't come up. I've tried the red button, still didn't work
