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PGalileo

My Z3 is a black box since android update to Android 5 version with PC compagnion tool

Thommo

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

PGalileo

Hello Thommo,

Thanks fior your answer and help, this procedure is not functional .

I do not know what's happen ( I coming from Iphone world ) and wjat to do ???

Help me please

Thommo

In what way is it not working?

PGalileo

I try to explain , follwing procedure I made :

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)

The phone has some vibration only when i keep it plugged to PC not unplugged.

but nothing else happen after

PGalileo

anyway my computer does not recognize the phone

PGalileo

No more support ?

No more ideas ?*

Thnaks I need you, I have currently no phone...

Thommo

I told you what you need to do but if that's not working then I can't magic an answer from nowhere for you, you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/