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Help phone is frozen touch screen not working.

turkay98
Visitor

Help phone is frozen touch screen not working.

So, yesterday i decided to clean my Sony Z3 because it was dirty, i cleaned it with the hose (water), i made sure i used a towel to remove the water i blowed the water left, and i placed it back on the table, after 2 hours i decided to take the phone and see what's new and when i pressed the button to see if it opens it did but the unfortune part is that the touch screen is not responding like if i try to go to home menu i can't because it's not working to slide or anything, it's just froze but the power button and volume keys are working, this thing pisses me off so bad, i placed the phone in a bowl of rice it's been 7 hours sinceit's there and nothing the phone is closed and still nothing happend after 7 hours, and there is condensation on the camera lens btw.

P.S The phone was hot (i know it was stupid) when i cleaned it, didn't check if it was to hot, i checked the side of the usb charger heard there are some rectangles near it and they are yellow, can someone plz help me ? Slightly_frowning_Face

2 REPLIES 2
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Uliwooly
Expert

@turkay98

I'm sorry to hear that but it seems to be a water damage issue, contact your local Xperia Care and request a vacuum test 

http://support.sonymobile.com/global-en/contactUs/

mr_xzibit
Contributor

Using a USB otg combined with a mouse. Will helping to maybe back up/save any photos/videos etc. Slightly_smiling_Face