Community

kevlar_heart

Greetings all:

I am getting E-mail from Support stating that my phone has an available update. Starting PC Companion I go into an endless loop saying "The latest software from Sony is now available..." Problem is, I am running the latest software (23.4.A.1.200) for my region. Further issue is that the REPAIR function is no longer available on PC Companion because it's looping erroneous update messages.

Since I am having issues with Google Now -- and I KNOW y'all are going to recommend a repair - I need PC Companion working correctly.

What's the best course of action -- uninstall and reinstall PC Companion?

Many thanks

Uliwooly

@kevlar_heart

Uninstall > reinstall PCC

also, which Google Now issues are you experiencing? do you experience them on safe mode

kevlar_heart

@uliwooly wrote:
@kevlar_heart
Uninstall > reinstall PCC
also, which Google Now issues are you experiencing? do you experience them on safe mode

Performed the uninstall and reinstall (program D/L from support website). Rebotted PC. PC Companion still tells me there is an update -- and there is NO UPDATE. Tried the OTA update from the phone and it confirms I am running the lastest version. STILL no repair button available. Mighty frustrating.

Google Now issue is that it will not recognize "OK Google" command. If I go to Settings and retrain the voice command, it will work for that session, but after the screen locks and I re-open the device, it no longer recognizes the command. I have Google Now set to detect voice from any screen. Tried Safe Mode -- same issue, so I can rule out any other software conflice.

Many thanks

Uliwooly

@kevlar_heart

Do you have the radio on? any screen recording app? voice recording? etc

kevlar_heart

@uliwooly wrote:
@kevlar_heart
Do you have the radio on? any screen recording app? voice recording? etc

No other recording applications are running. I rebooted phone just to make sure.

Uliwooly

@kevlar_heart

Could you test a different computer?

kevlar_heart

@uliwooly wrote:
@kevlar_heart
Could you test a different computer?

Part 1 of my issue completed. Uninstalled PC Companion. Cleared all temp files (I have autility that does this quickly). Rebooted PC. Re-installed PC Companion. Connected phone -- still said I have an update avaialble, so I ran the confounded update procedure only to find that it was staying at version 23.4.A.1.200...it was some other update...

Update and reboot of device successful.

Part 2: Google Now. Still having issues with Google Now and the "OK Google" command. Still unable to use the command from any screen, which is a real pain in the a$$, since that's the best part of the utility. No other software running..

So that's my story and I'm sticking to it. Any suggestions welcome.

:smileysmileythumbsup:

Uliwooly

@kevlar_heart

Settings > security > backup & reset > factory data reset

kevlar_heart

@uliwooly wrote:
@kevlar_heart
Settings > security > backup & reset > factory data reset

So the only way to get my device working properly is to have it facory reset? This is the same as doing the PCC Repair -- lose all data and settings

I am at a loss on why since the August purchase date I have been instructed to commit data suicide on this device 4 times. My last handset had ONE factory reset in 3+ years. Please tell me that this is not the new Android paradigm

Is there no way to get Google applications to do a clean install on an app by app basis?

I am certainly willing to reset ...again...but what's the deal here? There has to be a better way of trouble shooting/repairing applications besides total wipe and rebuild.

Any other opinions before I pull the trigger?

Uliwooly

@kevlar_heart

What I would do first, is settings > apps > all > look for all google apps > clear data > restart the phone > check again, I wonder which app its causing this problem.

also settings > apps > all > smartconnect > clear data.