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Email sync problem

Lizzrd
Visitor

Email sync problem

I have problems with my e-mail function in xperia Z1 , all mails i send from my phone are repeatedly resent to my e-mail outbox on my web-accounts in an endless lopp in five minutes intervals , this doesn't show on the phone yust in my outbox in this case in my Outlook account.

First i thought it was a virus in my computer or thought my e-mail got hacked when i saw 5000+ resent messages but now i have come to believe that its only in my outbox this problem occurs. I have changed email account , reset passwords , scanned all my computers with antimaleware, and it was when the problem reappeared and persisted with only mail sent from my phone i started to suspect that it was it who caused all this trouble.... If i delete my sent mail in my phone the problem is gone until i send another one , so i suspect a sync problem but can't see anything obvious in the settings , ........

Anyone who knows about this problem or have experienced the same ?

Anyone have a solution for the problem ?

17 REPLIES 17
Rickard
Master

Sounds very strange. Just to make sure it's the phone, try sending an email from the phone and then turn the phone off or put it in flight mode. Does this still happen?

Lizzrd
Visitor

No with the phone in flight mode it stops, or if i delete the message from my sent messages box  😃 . Found an erlier thread with a similar problem but solution there dident help. Atm im just deleting all mails i send from my phone. I noticed also that my phone was set to update sync every fime minutes , and thats what it does sending the email information again. It also drains the battery if i forget to delete mails.

Lizzrd
Visitor

Rickard
Master

Are you using POP3, IMAP4 or Exchange ActiveSync? Which email provider are you using?

Lizzrd
Visitor

Im using 3 diffrent accounts , but 2 of them i rarly used so i have not tested them yet. The one i use now with problems are an _._@outlook.com account. It uses Imap i think cause it says in incomming:: Imap-Server : imap-mail@outlook.com and similar on my other two. Outgoing stmp-mail.outlook.com.

Rickard
Master

What happens if you switch to ActiveSync instead? Remove the account and then add it again but select manual setup, Exchange ActiveSync and then use the following settings:

Domain\Username: \your email address

Password: your password

Server: m.hotmail.com

SSL: enabled

Lizzrd
Visitor

Hi thx for the answers 😃 , i will try that tomorrow and get back with the result.

RunPlz
Visitor

I have a Sony Xperia Z 6602

I have recently found out I have the same problem, it's been more than a month now since this phone has begun with this problem and has sent over 6.000 mails to the same recipent every hour.


This has been happening for more than a month so you can rest assured in the mean time the phone got turn off and on several time, mails passwords have been changed, flight modes on and off.

I have sent 1 single mail from my phone and it has been sent repeatedly +6000 times.

I use Hotmail's service.

Any ideas?

Rickard
Master

I have seen more reports of this and it seems it happens when using Hotmail/Outlook.com. Try using ActiveSync instead of POP/IMAP (see my previous post) or use this app instead: https://play.google.com/store/apps/details?id=com.outlook.Z7&hl=en