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Nikki3

So here it is, I went in to EE in October and showed them the issue with my wifi, they wanted to send my phone off for testing but as I hadn't backed anything up I said I would go back in, I had my baby a few days later so I didn't have the time. My toddler smashed my screen just before Xmas and now EE are saying they won't send it away now because I've had my screen fixed elsewhere even though they remember me going in before the screen was smashed. Does anyone have a link for Kitkat as EE plugged my phone into their machine and.are saying I need to downgrade the software to sort the wifi issue.

_alexdon_

There is a huge thread here about downgrading:

/t5/Software-Updates/Downgrade-Z3-compact-and-others-from-Lollipop-to-KitKat/td-p/955640/page/29

alexdon

Nikki3

Thanks, I'll have a look

Nikki3

Ooh, I used the ftf file from xda and my phone got stuck on the start up screen and kept turning itself on/off so I had to flash it back to lollipop. :s

_alexdon_

Is your phone locked to a network? Have you ticked wipe data and cache?

alexdon

Nikki3

I didn't tick them because it said in the guide it wasn't necessary. Should I try it again with those ticked? Was worried it was a corrupt file. A pop up always comes up with "script found, would you like to use it?" and I tick yes to that, is that right?

Nikki3

My phone is locked to EE

_alexdon_

You should tick wipe data. Not sure about the script message, but make sure to exclude baseband.

@Nikki3 any news?

alexdon

Nikki3

Nothing yet. Did tick wipe data and got 4.4 on OK but that did not solve the problem. I've spoken with people on other support forums and they have the same issue with no one offering a resolution. I went back into EE after downgrading, they ran a diagnostics and said the phone is fine. They can't figure out why it's not coming on.