Can't answer incoming call

[Laffee]

After the last maintenance updates I can't answer call in most occurences. I swap green button, green/red buttons dissappears and phone still ringing. At this time I can't do anything. I only have to wait to stop ringing. Then I have missing call.

Thank you.

[MarlonUk1]

does this happen when you are safe mode?

since you recently updated your device, try to perform software repair using Xperia Companion

[Laffee]

Haven't tried safe mode nor software repair yet.
I use a hard flip case, I think the problem is around ear sensitivity sensor. When smart call handling is on I can't answer neither take close my ear and swiping too.

[MarlonUk1]

try to run Xperia Diagnostics to see if the problems are the sensors

[Laffee]

In diagnostic they working well, proximity sensor, touch panel.... Everything okay

[Jake-SonyXperia]

Hi @Laffee,

Sorry to hear about this, it sounds although this may be related to a third-party application, as Safe mode stops all third party apps from running.

When you booted back into normal mode, was the issue still occurring?

[Laffee]

I made software repair via Xperia Companion the same thing happend randomly. I read this issue in Z5 and Z3 topic too