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Can not set up google account on tablet z2

spakhen
Visitor

Can not set up google account on tablet z2

Hello

I've just received back a tablet z2 wifi from xperia care, after the one I had was having issues with Wi-Fi (actaully suddenly no wifi & no bluetooth at all after 1 year of usage).

On this new one I can not set up a google account...

I've tried a facyory reset and even after that I still do not have the option to link it to my google account. Also there is no browser installed on it and no google play...

The other strange thing is that the tablet is on android 4.4 and even while trying to update the OS it tells me that I already have the latest version , althougt Lolipop is available

I'm quit disapointed with sony service right now

Any idea please ?

4 REPLIES 4
profile.country.GB.title
Uliwooly
Expert

@spakhen

If it doesn't have Google play store and other Google apps/services means that you have a Chinese variant, contact your local Xperia Care ASAP

spakhen
Visitor

Tank you for this feedback.

I'll send this tablet right back to the support again.

profile.country.GB.title
Uliwooly
Expert

@spakhen

Anytime, keep us updated.

spakhen
Visitor

Just received back my tablet from Xperia Care, repaired. Everything seems ok for now.