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camera is no working...

eddychia95
Visitor

camera is no working...

My phone buy for 1 week ago, and my camera is no working on it...When I click the camera button and it out a word "Unfortunately, your camera has stopped."... I have been reset my phone for many time and update my software, but it same...Any idea to fix it?
2 REPLIES 2
Hampus
Champion

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

After the reset, did you restore any type of back up or installed any application? I suggest that you boot your phone into safe mode to see if you receive the same error message:
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Thommo
Genius

If you have tried a repair and it still doesn't work then you have 2 options - Take it back to the place of purchase or contact Sony care http://www.sonymobile.com/global-en/support/contact-us/