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Noe9

Hello

I’m trying to resolve an issue i have with my Sony MW1 Bluetooth headset when doing Skype or Hangouts calls

For some reason when using a Bluetooth headset (Used a Sony MW1 Smart Wireless Headset Pro, set and a Fiat Blue&Me Car Bluetooth) the sound keeps breaking off both for me and the person I’m calling. I get long brake after witch the sound returns for a while.

I tried LTE/HSPA and WiFi calls all with the same result

When using a wired headset there is no issue like this. nor do I have the issue when i do regular phone calls using the sets

Furthermore sometimes the Bluetooth sound doesn’t turn on at all, so I get no sound neither on the loudspeaker nor on the Bluetooth set although the BT volume is set to max

Any idea how to resolve this?

Rickard

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Sorry to hear that you have issues with bluetooth.

It's not something i've heard of before but when looking at Googles forums i see that there are more reports of this and on different products. As it works fine when you place a normal call i don't think this is an issue with your phone or headset but something that needs to be fixed in these apps.

See these threads for example:

https://code.google.com/p/android-developer-preview/issues/detail?id=555

https://productforums.google.com/forum/#!topic/hangouts/RXFLAI4Qbi4

Not sure if it will work as a workaround but you could perhaps try forcing the audio to bluetooth using an app like https://play.google.com/store/apps/details?id=com.woodslink.android.wiredheadphoneroutingfix