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gerhardo1

I just got a new Z3 (Z6603) upgraded to 23.1.A.1.28.

ANT Radio Service as well as ANT+ Plugin Service is installed.

Bluetooth as well as NFC started (as well as stopped).

Tested with a Garmin (classic) ANT+ HR band, a CooSpo dual ANT+/BLE and a Globalsat cadence sensor. All ANT+ work fine with other devices.

However, ANT+ devices cannot be seen and there is no ANT+ icon in the status bar.

I have tested IpBike and Endomondo, no error message. If no ANT+ services installed,the apps raises errors of course.

ANT+Heart Rate Grapher fails to, but has an error message: "Plugin Access Failure: OTHER_FAILURE".

Nothing seen in Diagnostics.

I have not seen similar issues around the web, but also no confirmed usage after the Lollipop upgrade.

Hints?

ANT+ was an important feature in selecting the Z3.

Rickard

Sorry to hear that you have issues with ANT+.

I have not heard of any issues with ANT+ but i will forward this internally for further investigation.

Rickard

We have investigated this but i'm afraid we're unable to find any issue with ANT+. Would it be possible for you to provide us with an event log from your phone when this happens?

To do this, first go to Settings -> About phone and tap "Build number" 7 times. This will enable a menu called "Developer options" under Settings. In this menu, enable the option called "USB debugging".

Reproduce the issue and then go to Settings -> Developer options -> Take bug report.
When the event log has been created you will get a notification that you can tap to share to for example Google Drive. Please send me a private message here on the forum with the event log.

gerhardo1

Hello

ANT+ is working now. (No icon in the notification bar (other than the user apps)).

However, I am not sure what was the problem.

I had been looking at the logcat (planned to offer it anyway) but not seen anything myself. To get a clean log (with possibily something at startup) I reboot the Z3 (again), but then the HR belt worked at next startup. I believe I have reinstalled the same versions of ANT Radio Service and ANT+ Plugin Manager that do not have any configurations either so I do not know what the problem was.

A troubleshooting page mentioning the ANT+ Radio Service an Plugin Manager would be a good thing.

Rickard

Glad to hear that it works now.

Not sure what could have caused this though.

We tested it with a Garmin HRM1G and these software versions:

ANT+ Heart Grapher 3.0.0

ANT+ Plugin Service 3.5.0

ANT Radio Service 4.12.0

In case you should see this again, could you please capture a log and send it to me?

gerhardo1

HR worked fine today (I assume Cadence/Speed works too).

I tested with the same versions of SW (and more) and the same HR strap (and a crappy CooSpo). Part of my problem was that I was not sure if I had the right SW. It is otherwise good to not install SW that not everyone need, the preloaded SW must normally be updated anyway.

Sending the log I captured when I saw the problem (but no bug report created).

Will sure send a new log if I see the problem again.

Note: Lost my first nick for some reason, had to get anew...

grisu518

Hello,

my device (Xperia Z1 Compact D5503) had the same problem as described above.

Maybe other users are using a heavily battery optimized and modified system, too.

My problems were caused by the deep hibernation feature of Greenify.

Extract from my logs:

09-26 12:20:25.345: E/SharedPreferencesImpl(21447): Couldn't create directory for SharedPreferences file /data/data/com.dsi.ant.plugins.antplus/shared_prefs/ant_plugins_logging.xml
09-26 12:20:25.348: I/RuntimeSkinInfo(1413): com.sonymobile.runtimeskinning.LAF_VERSION in android blocks runtime skin from being applied, version value=2
09-26 12:20:25.426: I/DeepHyber(1413): Restrict awakening service binding: Intent { flg=0x10 cmp=com.dsi.ant.plugins.antplus/.heartrate.HeartRateService }
09-26 12:20:25.426: I/DeepHyber(1413): Refuse explicit service request for hibernated app: ComponentInfo{com.dsi.ant.plugins.antplus/com.dsi.ant.plugins.antplus.heartrate.HeartRateService}09-26 12:20:25.426: W/ActivityManager(1413): Unable to start service Intent { flg=0x10 cmp=com.dsi.ant.plugins.antplus/.heartrate.HeartRateService } U=0: not found
09-26 12:20:25.426: E/a(21447): BBD20000: Binding to plugin failed

As you can see, "DeepHyber" refuses the execution of the service. DeepHyber is part of Greenify.

I really hope that this helps someone out there.