Community

luluvava1

Hi everybody

Since I update my Xperia phone last saturday (10/03/15).

I can't share internet connection, memories almost full, battry power turn down really, really quickly ans sometime the phone restart on its own.

Will someone got any solutions

Thanks a lot

JP

_alexdon_

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

alexdon

luluvava1

Thanks for your anwer, Alexdon, I just did it, I let you know later if it's better or not

Bye

_alexdon_

Keep us updated.

alexdon

luluvava1

Hi Alexdon,

Sorry but the problems always here: memory almost full, the phone switch off sometime.

A good new: I can share my internet connection

Let me know if you got a solution

Bye

Michelasso

If you repaired the phone you should have no apps installed (apart from the bloatware). You should investigate what is occupying your memory. Go to Settings/Memory, wait for all values to be computed and see what happened. You may also want to post a screenshot in here. Remember that the first SD card is internal, so if you have large files in there you are better deleting them.

_alexdon_

You are not the first one to say that after lollipop, internal memory is almost full. Did you install anything after the repair? @luluvava

@Michelasso Nice suggestions, a screenshot could help.

alexdon

luluvava1

Hi everybody,

You'll find the answer of the Xperia support, ok it's in french, they ask me to be patient, because the software need time to work well.

And also screenshoot saying memory almost full.

Cher Monsieur Matteo,

Nous vous remercions d'avoir contacté Sony Xperia Support .

Nous sommes sincèrement désolés du problème rencontré avec votre appareil.

Comme règle général sachez qu’un appareil a besoin de temps jusqu’à ce que son logiciel se stabilise après une mise à jour majeure comme celle vers Android™ 5.0 (Lollipop). Il y a des processus en arrière-plan comme celui de l’indexation des fichiers internes au Système Opérationnel qui peuvent provoquer temporairement des lenteurs ou d’autres dysfonctionnements. Nous vous prions de prendre conscience de ces faits et de patienter.