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After downloading newest android update video won't play from within photos.

oilibear
Visitor

After downloading newest android update video won't play from within photos.

After updating to the latest Android software, the video playback will not work and the error message "Can't play video" appears when trying to access video from within the photos section, they are visible as thumbnails and first frames. .. They can still be played back from the videos section but it used to work on both. This has affected all videos that are on the phone. Does anyone have any ideas?  Thanks, 

4 REPLIES 4
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Uliwooly
Expert

that's odd, how about 

settings > apps > all > album > clear data > restart your phone > check again 

Andymac717
Visitor

spoke to online help today, they told me to backup my phone carry out software repair using pc companion. it did nothing but wipe my apps, the problem on mine comes from it won't allow films to be downloaded to the memory card, it will however download to the phone, which is crap seeing how small the onboard memory is. i've submitted an email and no doubt in a week or 2 there will be another update to sort this. it seems that none of these updates are tested properely as when my xperia z updated once you lost loadspeaker till the came up with a patch file.

my xperia z1 will play vids but when i updated there was about 40gb from video unlimited saved on the memory card, which immediately came up out of rental.... which is a pile of crap seeing as they were bought films. lets keep fingers crossed this is fixed quick.


@oilibear wrote:

After updating to the latest Android software, the video playback will not work and the error message "Can't play video" appears when trying to access video from within the photos section, they are visible as thumbnails and first frames. .. They can still be played back from the videos section but it used to work on both. This has affected all videos that are on the phone. Does anyone have any ideas?  Thanks, 




oilibear
Visitor

Hi Uliwooly, thanks for that, maybe I'm missing something but when I go settings> apps> there's no "all". Is there another way to get to it?

Andymac717
Visitor

Hi oilibear, tried all that, didn't work, wait and no doubt a patch file update will be out in a week or 2