Xperia XA dual having microphone problem

[khalilk]

My main microphone stopped working yesterday. Tried doing a bunch of solutions without any luck.
I tried:
Restarting the phone
Xperia companion software repair
Factory reset
Disabling "OK google"

Nothing seems to help.
Sony, please advise

kk

[Emir1]

Hi @khalilk, I am very sorry to hear about that.

Just to make sure, can you try to test the microphone in the Diagnostics app to see if you experience the same behaviour there as well? To do so, go to Settings > About phone > Diagnostics > Test > Microphone. Can you hear your recording here? Also, try to record a video with the camera app and see if there is sound.

If you are still unable to get the hear anything from the Microphone, then I recommend that you send in your device to an authorized service center. To do so, I recommend that you get in touch with your Local support in order to be assisted.

[khalilk]

I tried Diagnostics and recorded a video. There is just a crackling sound.

Note: The second mic is working fine when I use the loudspeaker during a call.

Thanks

[Emir1 · Accepted solution]

In that case I recommend that you get in touch with your Local support, so that they may assist you in having your device delivered to an authorized service center.

[khalilk]

I had a flight the next day i posted the above. In flight i thought i'd try the diagnostics again and the microphone worked. Not sure what happened, but i was really pleased about it.

[Emir1]

Oh, I am very happy to hear that!

[VilQ-NH]

Hello!

I've got a problem with my phone. When I make a call, person on the other side does not hear me well. I've make a diagnostic test and both mic's are working but during the call, the top mic is active instead of the bottom one. Of course after reboot first call is fine (bottom mic is active). Reset to default has been made but didn't solve the issue.
Does anyone had similar problem?

[este7]

I also have a problem with the mic. I can hear the person on the other end clearly but they can't seem to get me properly. An echo sound is what they hear. Kindly advise ASAP!!!

[luciferhack]

Yes I have the same problem. Did you found any solution for that?

[cath2]

I also have the muted mike issue. Have turned off 🆗 google. It works for a bit if I do a restart but it's the luck of the draw when you make or receive a phone call whether they will hear you or not. Would really like to be able to fix this.