WI-1000XM2 (right ear fainter than left)

[sjessop]

Hi everyone,

I've recently bought a pair of WI-1000XM2 headphones and the sound out of the right ear is much fainter than in the left. I'm primarily using it with a Google Pixel 4 although the same thing happens when I connect to a Dell laptop for Teams and also an old iPhone 5s. 

I've tried going through the steps advised by the Sony help desk:

1-Connect the headphones to a different compatible device and check if the issue remains.
2-Make sure that the headphones are connected to a compatible device using the link below:
https://www.sony.co.uk/electronics/support/wireless-headphones-bluetooth-headphones/wi-1000xm2
3-Reset the headphone following the steps in the link below:
https://helpguide.sony.net/mdr/wi1000xm2/v1/en/contents/TP0002402823.html
4-Make sure that the headphones are running the latest software version following the link below:
https://www.sony.co.uk/electronics/support/wireless-headphones-bluetooth-headphones/wi-1000xm2/downl...
5-Initialize the headphone following the steps in the link below:
https://helpguide.sony.net/mdr/wi1000xm2/v1/en/contents/TP0002402826.html

As none of the steps seem to work, I am just about to send it back for repair, but just wanted to double-check in case any members of the community had any thoughts? 

Thanks for any help you can share.

All bests,

Simon

[Joe_Dohn]

You seem to have tried everything possible. Normally I'd try different devices then go for the reset/initialization, but you've already tried all of that.

I'd go for a repair at this point since it seems to be the driver itself not working up to spec.

Hope this helps!

- JD

[sjessop]

Hi JD, thanks ever so much for coming back to me on this, very much appreciated! I'll send it off for repair and keep you posted. Thanks again and bests, S

[Joe_Dohn]

It's my pleasure!

Staying tuned for some good news once the repair is done ^^

- JD

[sjessop]

Hi Joe, just a quick note to let you (all) know that I sent the headphones off for repair and received a new pair back within a couple of weeks (they were under guarantee). Not 100% sure what the problem was, but the new pair work well. Thanks again for your help! Cheers, S