WH1000Xm3

[Steviemo]

hi,the NC has gone bad on these , when on NC with no music I can clearly hear my TV and people in the room ,before i couldn't hear anything, using app and headphones ,still on first charge

[Steviemo]

hi,the NC has gone bad on these , when on NC with no music I can clearly hear my TV and people in the room ,before i couldn't hear anything using app and headphones ,still on first charge

[IamNic]

Hello @Steviemo,

did you accidentally activate the "ambient sound" setting in the app? With it you can reduce the strength of the NC.

- Nic

[Steviemo]

hi thanks for you reply , I have checked the app and all is ok, the NC is working but has definitely losts it's strength I can have a conversation with anyone while im wearing headphones, they where totally silent before , will try the new update and mess about , hope there not broken my first pair had to go back because of crackling in one ear piece 

[GapsOfTheGod]

Is this after updating to firmware v4.1.1? If so, I absolutely concur. Noise cancelling potency has decreased noticeably.

Not only that, but I can't ask Alexa to play anything on Spotify, and even if I ask for some music from Amazon Music, Alexa says "Shuffling tracks by xxx on amazon music" yet nothing actually plays.

In additional to terrible call quality (present prior to v4.1.1) I think these additional issues will push me to return my 1000xm3's for a refund.

[Steviemo]

No I have only 50 percent charge so charging  before update , now I don't think I  want to update after your story I don't really need to I think as I use Google unless there is other stuff with the update,, Im starting to see why so many of these are ending up for sale as refurbished on Sony's website

[GapsOfTheGod]

I would definitely recommend against updating in that case, although it's strange we've both noticed a decrease in Noise Cancelling profundity despite being on different firmwares.

[Steviemo]

thanks ,I won't be updating at all untill I've heard more from other members on here ,, I got mine in December from a local Sony centre so I will have to call in an try them against there display pair for comparison,, Im a bit disappointed as this is now my second pair In over a month with NC problems

[GapsOfTheGod]

I too bought mine (refurbished though) from a Sony Center, but over the phone (Carlisle store).

For such a premium product, a lessening of its main selling point (i.e. stellar noise cancelling), is just not acceptable.

[The_Black_Rose]

Hi Steviemo,

As far as I know the noise cancellation feature works only in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

I found very useful information in the Help Guide, if you can have a look here: https://bit.ly/2Mnthm0

Cheers,

The_Black_Rose