Sony WH-1000XM3 - v4.1.1 firmware failure?

[GapsOfTheGod]

Having updated my 1000xm3's over the wekeend, there seems to be an introduction of hiss and a background noise of what sounds like distant traffic (even though I can hear nothing at all without the headphones on) when using Active Noise Cancellation, which was previously stellar. The potency of the noise cancelling is noticeably weaker since updating (I'd estimate around 40% less). Familiar auditory environments which were previously rendered almost entirely silent are now notedly audible. I've checked that the noise cancelling slider is left-most, and indeed it is.

I'm also disappointed to find I can't ask Alexa to play music from Spotify, and I press the button and just say "Play Metallica", it responds with "Shuffling music by Metallica on Amazon Music", yet nothing plays at all.

This update is very much a downgrade as it stands.

[vpaquette]

Well after some testing I found that I can't have my headphones paired to both of my devices. This wasn't an issue before the update. I would obviously only have one connected at a time. But for some reason now having them paired at the same time with Bluetooth enabled on both devices causes the headphones to power off. So now I have to disable Bluetooth on one of the devices. Now the headphones don't power off. However ANC still isn't working properly after the update.​

[Gijsphdb]

Still no replies from Sony.

SONY: Didn't you check the old en new firmware versions? Must be easy for you to do some tests in your lab. Send us the results.

[Kimleang]

Same issue here I just unbox my 1000XM3 yesterday and it prompt to upgrade, after the upgrade I notice the battery is draining very fast, I went down from 80% to 30% in just 2hour, very very bad...

[Ravi96]

Please fix this immediately Sony. I was letting my partner listen to m3’s today and she was not that impressed with the noise canceling!!!

I do hear the quality of the noise canceling being lower than firmware 2.0.0

Please investigate immediately 

[The_Black_Rose]

Hi GapsOfTheGod ,

As far as I'm aware, you can't downgrade the firmware version of the headphones.

Have you tried optimizing the noise cancellation function, I found this in the Help Guide as well: https://bit.ly/2G9NZVn

Cheers,

The_Black_Rose

[Gijsphdb]

Does not help.

SONY: is asleep?

[ThaDoggFather85]

@The_Black_Rose - unfortunately that doesn't make any difference.

Did you have any luck reporting this up the chain to Sony?

[The_Black_Rose]

Hi ThaDoggFather85,

I've passed this to Sony. I hope they'll be able to resolve this soon.

Cheers,

The_Balck)

[Vannglorious]

I have noticed exactly the same problem with ANC. After updating to 4.1.1 I can clearly hear people around me and I need to increase volume to stop hearing them... It wasn't like this before the update.

[RandomUser]

Just here to confirm that the NC is so much worse after the firmware update. There are also some weird battery issues. Why can't Sony allow us to downgrade firmware while they work on a fix?