webcam not working on my new BZ12XN

[valentino248]

Hello there,

I recently bought a BZ12XN sony vaio and my motion eye camera is not working. I got the latest drivers from sony website but the cam won;t show in the Device Manager section. Any ideeas on how to get this fixed? Thanks

[Blencogo]

Hi valentino248 and welcome to Club Vaio.

Search in ALL the sections in Device Manager to see if there is an uninstalled device shown with a yellow triangle. It would typically be listed as a USB device.

If it is not shown at all you will need to contact Sony Support as the camera is defective or a wire has become disconnected.

Has it ever worked?

[valentino248]

Thanks for reply

It used to work on the first day, but after updating the latest drivers the cam dissapeared from the Device managaer section. Did a complete recovery to factory settings but the cam won't show...and no reply from sony support so far...

[Blencogo]

The telephone is usually quicker - but only Monday to Friday

http://support.vaio.sony.co.uk/contacts/contacts.asp?site=voe_en_GB_cons&cc=en_IE