Still no refund and little contact on VAIO Flip15 10417940

[Jer419]

Hello,

I am trying to get some form of update on case number 10417940. I posted about the same VAIO laptop a while ago and after nine months the issue still hasn't been resolved. Now Sony isn't replying to my emails after promising a buy back.

The last I heard from a 'Sam' on the second of August was that I would be contacted soon but no contact has been forthcoming. I receive undeliverable notices when replying to messages from the sony customer service email.

The laptop has three times failed repair.

I am currently not contactable via phone.

Jer

[jumpsuit]

Hi Jer419

I have escalated this for you so hopefully someone should be in touch with you 'soon-ish'.

I assume you are still using the email address registered to your account here?