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curlysalter

Hi,

I have just purchased the above touchscreen laptop, was prompted to run some updates, after which the touchscreen functionality became disabled.

Does anyone know how I reactivate it?

Thanks

rich912

Hi curlysalter and welcome,

Check that the touch screen it enabled in Control Panel > Hardware, Pen and touch > touch tab.

If it is already enabled try a System Restore to a prior date when you know that the touch screen was working. If this resolves the issue then be very careful about which Microsoft updates you allow.

Rich

Go n-éirí an bóthar leat

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rich912

Hi curlysalter and welcome,

Check that the touch screen it enabled in Control Panel > Hardware, Pen and touch > touch tab.

If it is already enabled try a System Restore to a prior date when you know that the touch screen was working. If this resolves the issue then be very careful about which Microsoft updates you allow.

Rich

Go n-éirí an bóthar leat

curlysalter

Thanks Rich.

I will try your suggestion later!

JohnTKoch

I cannot find the options suggested in the control panel. Incidentally, I am running Windows 8.1. The touchscreen is sometimes there form start up, but usually not. And the keyboard doesn't appear on the screen if the touchscreen isn't there.

I will be grateful for suggestions.

John

go raibh míle maith agat.