TV Physical Keyboard Not Changing Language

[Keyman_1388]

My TV model is KD-55X7000E, when browsing YouTube and search the text box the keyboard is fixed to En and no pops up Keyboard allowing user to select another language e.g Ar  language.  So, I headed to setting, but unfortunately the physical Keyboard position is in grey color. Can not be modified. Therefore, is there any solution to this problem? or it is a software issue that Sony should improve.

Thank you in advance

[EdwinaU]

Hi there,

We'll check into this for you and update this thread when we can.

Best wishes,

Ed

[The_Black_Rose]

Hi Keyman_1388,

I've searched everywhere on the Sony UK website, and I couldn't find this model number. Are you sure this is a European model?

Cheers,

The_Black_Rose

[Keyman_1388]

Thank you for your help, my TV is  a Sony Co Bravia 4k X70E series prouduct SA version not European model, but I believe that it has the same features as yours.

[The_Black_Rose]

Hi Keyman_1388,

I think that the languages available on the keyboard differ from one region to another, so I'd recommend getting in touch with Sony support team of your country of support as I believe they should be able to help.

I found this link on the Sony website to be able to locate the contact details of your country of support: https://bit.ly/2YJVk4Y.

Cheers,

The_Black_Rose