Please Note: The exceptional warranty period for these specific models has ended.
Any service required on these models will now be carried out under normal terms and conditions of the supplied warranty Should your Bravia television require service attention, please contact your supplying retailer or a Sony Authorized Service Centre who organise a repair.
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As part of our normal product monitoring process, and following your feedback, we have become aware that a small number of Bravia models, in certain sizes, are experiencing screen failure just outside the 1 year guarantee period. The model numbers concerned are listed below.
If you have one the models listed below, that has suffered a screen/panel fault please call us on 0844 8466 555 where a repair can be booked and any necessary service procedures followed. The Sony authorised repair agent will be aware of the issue and, with the support of the Sony Service team, will make sure everything is done to help.
Please note that all other models and faults will be serviced in line with our normal service & guarantee procedures.
The affected models and screen sizes are:
KDL-40W4500
KDL-40W4710/20/30
KDL-40X4500
KDL-46X3000
KDL-46X3500
Sorry it took so long to get this announcement out, but we had to make sure everything was in place before confirming anything.
Best regards
Lee
Customer Relations
Sony Europe Limited
Message was edited by: StartTheCar
