Anyone having trouble with Qriocity VOD,mine hasn't been working for several days.

[atopbwoi]

Anyone having trouble with Qriocity vod not loading.

[Catmambo]

Strange - Haven't heard of any problems and no-one else has posted on here. Maybe try doing a reset of your device to see if it is a local glitch? Are other services working ok?

Thanks

[james_b]

our net provider (BT) has been down a couple of times since thursday - that obviously had a major effect on the Qriocity. could this be your problem?

[JeremyWW · Accepted solution]

I have the same problem here. BT is my ISP. All other services (iPlayer for example) are working fine. What should we do to resolve the problem?

SOLVED: Restarted BT Home Hub and refreshed Internet Content on the TV.

Message was edited by: JeremyWW

[nicmanni]

I have the same problem. BBC iPlayer etc all work but Qriocity does not. I have tried resetting the BT home hub and had no success.

It used to work fine.

Any ideas?

[JeremyWW]

Have you refreshed the Internet Content on the TV as well? That step is crucial, probably more so than rebooting the hub.

[nicmanni]

Yes, reset the BT several times, and also refreshed the internet connection on the TV. Strangely Qriocity music shows content but the VOD display just sits there blank with the screen refreshing

[JeremyWW]

Sorry, can I be crystal clear on this - you say 'refreshed the internet connection on the TV'. Do you mean that you chose the option 'Refresh Internet Content' (the exact words on the Bravia Network menu). You are getting the same symptoms as I did before doing what I suggeted you do. There is a difference between checking / diagnosing the network connection on the TV and asking the TV to call in (refresh) all available Internet Services by using the above option. Don't mean to imply that you're daft! - Just double check that you have actually done the right thing.

[nicmanni]

Turned off BT home hub, unplugged TV, selected the refresh internet connection.

Still no Qriocity VOD, all other video over internet work and so does Qriocity music

All I see on Qriocity VOD is a flash of Qriocity logo in the top left hand corner

[torobin10]

I am having problems with Qriocity VOD. It was working fine before Christmas. It works fine on the blue ray player. The TV seems to be in a loop. The boxes are black and it never loads. Help.