Cashback problems and nowhere to turn

[Sallysews]

I am amazed that a company with Sony’s reputation is letting itself down by using an incompetent 3rd party organisation to handle the cashback.
I bought the camera from Jessops with a promised £50 cashback from Sony. I filled in the online form within a couple of days of receiving the camera.
There was no documentation in the box. I rang Jessops who said I had to go through the link on their website.
I filled in the form on the website, gave my bank details to what I thought was Sony. I received an email back immediately saying my claim was being processed. All seemed good. Until a few minutes later I received an email saying my email had bounced. I had never sent an email ………. ???????????????????
Would I have given my bank details to another unknown 3rd party company if I had known? No
Would I have bought the camera if I had known all the problems involved? No
Would I have bought the camera if I had known how long I would have to wait for the cashback? No
Would I have bought the camera as a present for my daughter if it were full price (which was eye wateringly expensive anyway)? No
Will I buy a Sony product again? Probably not.

If this were not to be a surprise present for my daughter for Christmas, I would put it all on my blog. (over 250k readers so far)

Am I happy? NO.

[Cas101]

Registered the camera I bought for my son for Christmas 7.12.17 and applied on line for the £100 cashback which was the reason we had gone ahead with the purchase. Had email confirming it was being processed. Later in the month followed up to check there were no problems, Following day response that it had been validated and to allow 28 days to receiver cash back from date I registered. 28 days later no cashback and status on my account still said it's being validated. Chased on line via contact centre and was assured that I would receive cashback within 5 days of 9.1.18, but did not happen so contacted them again to say I wanted to make a formal complaint. 17.1.18 I was told that my complaint had been passed to the appropriate department (perhaps that's a euphamism) as I was told that they would get back to me as soon as possible but I have heard nothing.

I was shocked but having followed this thread I now appreciate the problem and won't be tempted by Sony cashback again. Has anyone found a way forward?

[jumpsuit]

Hi @Cas101 and welcome to the Community

The best thing to do is to telephone Support on +44 (0) 2073652810

to find out what stage your claim is at or if there are any problems.

Other members have been able to get things sorted by doing this.

Let us know how you get on.

Cheers

[addymans]

i never did .. got no where and years later still no cash back

[celyn2468]

I have been trying to claim cashback since the 3rd week of November. Have just recieved my latest refusal email must be my 5th or 6th. 

[wornout]

I hope you have better luck than I did.

But their behaviour has cost them a lot more than the £50 cash back they offered me and then refused to pay.   We have bought many things since then and ordinarily I would have gone for Sony but never again.

They are a company with no principles whatsoever and total bunch of shysters. (Definition: someone who uses unscrupulous, fraudulent, or deceptive methods in business).

[Win_88]

Hi,,

As far as I know, the way Sony process cashback claims gets a lot of criticism for the wrong reasons. All that is needed is a picture of the actual sales invoice/receipt with a VAT number that lists the model number of the product and the date (A common misconception is the order confirmation email or a bank statement). As well as a picture of the serial number.

I never found problems with it TBH

Win_88

[celyn2468]

Thank you for your comment, the problem has now been solved. In order to solve the problem I ended up involving the shop where the camera equipment was purchased who involved a Sony rep, my claim was correct in every way. I produced a copy of the receipt, a picture of the serial number of the equipment and provided the correct bank details and the correct code for the claim was used. If this is the way that Sony treat their customers then maybe they need to take another look at their procedures. This treatment from Sony really upset me after having spent £5000.00 on their equipment and then in my opinion been treated like a piece of dirt. Any addition to the Sony camera kit from this point on will problably be from a 3rd party manufacturer

Sent from Mail for Windows 10