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yangma

it restarted itself making a weired noise for like 5 secs. happened twice. has this happened to anyone with tv? was wondering what causes this and what can be done to stop it

thanks

cliveo32

Hi mate yeah mine still restarts everyday at least once tryed all the
fixes nothing worked for me all started
after the update

Win_88

I heard that Sony are planning to release an update to sort this out. In the meantime, you can try the following steps reported to solve the issue by some users:

Press the ‘Home’ button on the remote
Navigate to ‘Settings’ on top of the page
Navigate to ‘Network & Internet’
Navigate to ‘Home network’
Navigate to ‘IP control’
Make sure that the 'Simple IP control' setting is set to 'ON'

Press the ‘Home’ button on the remote
Navigate to ‘Settings’ on top of the page
Navigate to ‘Watching TV’
Navigate to ‘External inputs’
Navigate to ‘Advanced settings’
Navigate to ‘RS232C control’
Make sure that the setting is set to ‘OFF’

Win_88

vendee

Win_88, I already gave that information earlier in the thread.

I see that there is a new software version offered to me today, V6.0414. I also note that when looking through the list of previous software, V6.0384 which caused all the problems, is just not listed. Looks like Sony withdrew it and are not owning up to its existence.

Win_88

Hi @vendee

I can see it still listed on the support page. There's even an official announcement about it being suspended:

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55xh9005/artic...

Anyways, let's see how it goes after updating to V6.0414

Win_88

vendee

@Win_88

Yeah, I didn't check the Sony website. It was when doing the software update on the TV that it gave the option of looking at previous versions and it was missing on that list. As for fixing the issues, I think my sound drop outs are less frequent but they are still happening. I still have a major issue with a horizontal flicker but I'm sure that is hardware related and as the TV is only a few weeks old, I will be getting that addressed under warranty but unfortunately Sony keep trying to trying to fob me off with settings changes and software updates, rather than getting an engineer out. My next port of call will be the UK small claims court.

saltyworm

Has the new update fixed the random restart?

cliveo32

Not sure yet mate should no in a couple of days

Thesinstar

How is the update treating you?

cliveo32

Seem ok stop the random restarts just now and again got no sound on the
ps5 have to setup the hdmi to get it back then make sure its sets it back
to enhanced it changes it to dolby but it works