KD65X9305C Touchpad remote not connecting

[Pavvy8]

Hello guys

I have this TV and after 2 months ive decided to reset the factory settings as i thought i messed up the input settings and the TV was also acting up a little bit by being a bit slow to respond.

Once the reset was complete the first screen that came up was to set up the touchpad remote but all of a sudden it wouldnt pick it up at all, the remote was perfectly fine before the reset.

I have done all the updates and the verion is 5.0.2- ive done an internal and external cycle, ive even changed batteries just in case but it still wouldnt connect to the remote.

Any ideas for further troubleshooting?

[BROWNING12G · Accepted solution]

Hi Pav

i found these articles and have tried both methods, unfoirtunately my remote remains dead

http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/72587

and

http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/68153

regards

DAVEBEADLE

[chrgray]

Same problem here, on TWO TVs.

https://community.sony.co.uk/t5/televisions/touchpad-remote-broken-after-factory-reset/td-p/2030222

[lukaspl1]

thanks you guys i actully i try secound option and it works is hard to get red light to blink twice but after 10 times i finlly done it good luck

http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/68153/session/L2F2LzEvdGltZS8xND...

thanks for this info