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KD-65X8509C Home and Settings not working

Dyako56
New

KD-65X8509C Home and Settings not working

So my tv’s remote and buttons on back and even on phone whenever I press home it knows but doesn’t do anything. This happened before but help worked so I factory resetted my tv and it fixed but now  Home and Settings don’t work anymore. How can I fix this without factory resetting?

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HannahEd01
Community Team