topic VAT refund problems in Other TVs

VAT refund problems

1DissatisfiedCustomer — Fri, 17 Dec 2010 11:41:31 GMT

I recently bought a Sony tv and there wasn't a European Guarantee Information Document enclosed. I phoned the helpline on the 'Get the VAT-back with Sony' brochure and Adil told me that the till receipt was the European Guarantee. This seems logical as we are in the EU. However, I have been informed that my claim has been rejected, even though I put a note on the form and the call reference number.

I phoned the helpline this morning and I have been told to send a letter giving the details. As I only have 28 days to appeal, concidering possible postal delays due to bad weather, and the fact that I have explained the situation over the phone, and been unable to speak to a team leader as requested, and put the information in writing on the application form, what can I do?

Does anyone know that the elusive European Guarantee Information Document looks like and can Sony send one to me so that I can send it to their promotion company in order to claim my VAT back?

As you can possible guess, I am a very dissatisfied customer!

VAT refund problems

Pcadjb — Fri, 17 Dec 2010 11:24:51 GMT

Hello,

In my TV, the european guarantee document is as attached I believe.

Hope it helps.

VAT refund problems

IdRatherBeSkiing — Fri, 17 Dec 2010 19:16:10 GMT

That's the same document I sent off to Sony 27 days ago, still hopefull that I'll get it all back, with my money, but have absoloutly no Knowledge of if or when it'll happen, rest assured I'll be ringing them too in the next couple of days. Good luck.

VAT refund problems

Thalamus. — Sat, 18 Dec 2010 15:48:37 GMT

You can download the European Guarantee Document from HERE

VAT refund problems

bernardmalcolm — Sun, 26 Dec 2010 09:56:03 GMT

I posted required documents to Sony on 26th November registered post which they signed for as received. No refund to date .I am seriously thinking that this I have been conned into buying the product I purchased. Have 5 Sony products to date.But doubt if I shall buy another.I paid £5 + in postage to send them the documents.

VAT refund problems

Thalamus. — Sun, 26 Dec 2010 13:28:43 GMT

Hi bernardmalcolm,

welcome to Questions & Answers..

It mentions on the claim form that should you have any queries in relation to your claim, please phone us on: 01379 649 499, so it may be a good place to start..

VAT refund problems

kylie64 — Tue, 28 Dec 2010 12:06:15 GMT

I also bought a Sony TV in early November, sent off the documents to claim back the VAT which I tracked and was received by Sony on 15th November and registered by them on 18th November, but still no refund.

Have complained to the Sony shop where I bought it and they tell me it is still being processed.

Received a letter 16th December from Sony again telling me it is being processed.

Phoned on several occassions and have been given various excuses ranging from problems with the post, even though they managed to send me a letter, my claim had been put on hold but they didn't know why and eventually managed to speak to a senior member who said it was to do with the overwhelming response, as if this wasn't going to happen.

Well it is certainly no VAT back this christmas, hopefully it will eventually arrive in the new year, not impressed.

VAT refund problems

kylie64 — Wed, 29 Dec 2010 18:41:23 GMT

Day 42 since my claim has been registered and the postman's delivering again after christmas, but guess what, still no cheque from Sony.

Your salesman told me when I bought my TV I would receive the VAT back within 28 days, so what is happening, is it just a big SCAM?

Just for laughs and giggles and be honest, what percentage of VAT back claims have you actually settled within 28 days of receiving them Sony?

Your service is despicable, as are the excuses you give over the phone!!

VAT refund problems

NoraB123 — Wed, 29 Dec 2010 19:36:08 GMT

I also posted off my claim for a VAT refund around a month ago now and nothing!! I've called the helpline, they say they never received my claim (I didnt send it registered post, I know stupid!) however, it looks from the posts on here that there might have been a problem even if I had registered it. Am very annoyed, I think it is a SCAM, they tell me now I need to get another original receipt and go through the process again. Not a bit happy with Sony.

VAT refund problems

kylie64 — Thu, 30 Dec 2010 14:00:40 GMT

Day 43 since my claim was received, the postman has been, but still no cheque from Sony, the SCAM continues.

Have now reported this to Watchdog and asked them to investigate, suggest others do likewise.

VAT refund problems

journo70 — Thu, 30 Dec 2010 16:26:17 GMT

This is definitely a scam. No one i know who bought products because of this offer have received anything back and it's adding up to about 50 people now on our works' email system. We are sending our complaints to watchdog and the trading ombudsman after Xmas because those that have been refused have been given so many different reasons why they are not eligible and the rest just haven't been processed yet. No more Sony stuff for any of us from now on.

VAT refund problems

Catmambo — Thu, 30 Dec 2010 21:51:49 GMT

Hi all

Firstly, please accept my apologies for any delays you have been experiencing in receiving your claims. This has understandably been a very popular promotion and whilst that doesn't excuse the times its taken to process some claims, it goes some way to explaining why they may have taken a little longer than we otherwise would have liked.

I think I have PM'd several people on this thread requesting further information on the individual claims so they can be looked into by my colleagues, so please do forward the details over so they can be looked into after the bank holiday when I'm sure we'll be able to get everything resolved.

Warm regards

VAT refund problems

NoraB123 — Mon, 03 Jan 2011 22:07:05 GMT

Hi,

You haven't PM'd me so I just want to let you know that I have my "new" receipt from the shop and am sending it registered post on Wed (soonest I can get to the post office). There should be no more excuses from Sony unless of course, the time actually runs out before they receive my "new" claim.

Regards

Nora

VAT refund problems

kylie64 — Fri, 07 Jan 2011 15:13:33 GMT

Catmambo this is just disgraceful, it is almost two months now since you registered my claim for VAT back and still no payment.

So much for the PM which I promptly replied to with my details so that your colleague could urgently chase my claim, well what a joke, a week has passed since the holiday and not a peep from anyone concerning repaying the VAT.

Guess my next move is to complain to Trading Standards.

VAT refund problems

Tobathiathon — Fri, 07 Jan 2011 15:49:42 GMT

"This has understandably been a very popular promotion and whilst that doesn't excuse the times its taken to process some claims, it goes some way to explaining why they may have taken a little longer than we otherwise would have liked."

No it doesn't. Did you really believe some customers would buy products and prefer to pay the VAT given the option of getting it back??

I was skeptical about this offer right from the start, when the dodgy salesman seemed more interested in it as a buying-highlight than the actual camera I was buying.

Needless to say, despite sending the required documents by registered post to Sony last November I am still waiting for the money.

I think it's disgraceful but this very thread on Sony's own website quite clearly shows us where their priorities lie. They've got our money; the customer experience is over. I would venture to say they do not give a monkey's or else they would sort it out and remove this bad publicity.

VAT refund problems

kylie64 — Fri, 07 Jan 2011 22:01:08 GMT

So Catmambo no reply, you were quick enough to jump in with" warm regards"the other day but have backed away now just like Sony's promissses of refunding VAT on goods bought just before Christmas.

Its all a SCAM, take the money don't honour the pledges!!!!

VAT refund problems

MalcJM — Sat, 08 Jan 2011 11:48:43 GMT

I bought a tv early November and was late getting the stuff sent off but it was within 28 days and I paid £5 recorded delivery. It took me ages to realise that the European Guarantee Document they wanted was that small leaflet printed in 100 languages that you usually toss out with the wrappings. Sony replied that I had not enclosed the invoice but I knew I had because the saleman printed me off an extra copy. I sent another copy and paid another £5, this would be maybe the second week in December, so all caught up in the Christmas post. I received my cheque yesterday, so not a scam! (Haven't paid it in yet, mind you...)

VAT refund problems

barraoreilly — Sun, 09 Jan 2011 12:23:31 GMT

I bought my TV on November 1st and logged the claim the following day.

Has anyone had any success in recieving this money?

I'm getting pretty annoyed that I can't seem to get through to anyone that will help.

VAT refund problems

NoraB123 — Sun, 09 Jan 2011 20:00:49 GMT

Hi,

I had previously written here that when I contacted the helpline they said they had no record of my claim. I hadnt registered my documents so thought they had gotten lost in the post! I received a letter from Sony in Dubin on Friday saying I had forgotten to enclose the european guarantee, so they had received my documents (over 6 weeks ago) and now they reply to me looking for the guarantee document. In the meantime, I have sent new documents to the address in the UK (registered post at over €5) and now today I had to get the european guarantee stamped by the shop and will send it registered post tomorrow. Interestingly, the shop told me they didnt know about the european document having to be sent and therefore had not told any of their customers to include it with the claim which meant they had several customers returning to the shop to have the document stamped! what a palava!! Will update if I ever receive a cheque................

VAT refund problems

corralinn — Mon, 10 Jan 2011 21:42:30 GMT

I am yet another dissatisfied customer whosd claim was refused because the value was 'unclear' - ridiculous - it was clearly set out on a John Lewis invoice.

Sony are obviously trying to frustrate genuine claims - we must be just the tip of the iceberg. Suggest we involve a consumer organisation. Any suggestions?