topic Re: Vaio Care update in PCs & Accessories

Vaio Care update

barrynb — Sun, 30 Dec 2012 08:46:24 GMT

I have Vaio Care version 7.3.1.05290. I am getting a message "A new version of Vaio Care is available. Vaio Update cannot be used until it is updates. Do you want to update now?"

on answering affirmative the update attempts to download, but then comes-up with an error message that it failed to load, please try again later. My internet access is OK, and I've tried many times. What to do?

Re: Vaio Care update

stbromf31 — Sat, 29 Dec 2012 15:36:51 GMT

I have exactly the same problem, my Vaio Care version is the same.

Have tried several times but never been able to download the new version.

Vaio Care update

rich912 — Sat, 29 Dec 2012 16:20:05 GMT

Can you both please let us know your Vaio product number and we will pass this on to Support.

Can you also try downloading the update with your security suite temporarily disabled.

Rich

Message was edited by: rich912

Re: Vaio Care update

rich912 — Sat, 29 Dec 2012 16:48:40 GMT

Thank you barrynb.

Can you please confirm that you have tried downloading with the security suite disabled?

Rich

Re: Vaio Care update

barrynb — Sat, 29 Dec 2012 17:06:21 GMT

Yes, I have tried with security suite disabled, still no joy.

Re: Vaio Care update

stbromf31 — Sat, 29 Dec 2012 20:35:38 GMT

Hi Rich,

Mine is a VPCF23C5E, I have also tried disabling my security software with no joy.

Steve

Re: Vaio Care update

Alenmrki — Sat, 29 Dec 2012 22:43:58 GMT

Hello people!

Please can somebody help me. I also buy Vaio SVE1512P1EB and have Vaio Care version 8.0.0.08150.

After starting the Vaio Care it's giving me message to Update...after few minutes it's coming message Please try later. I also disable firewall etc..

Re: Vaio Care update

Roy.C.1982 — Sat, 29 Dec 2012 23:34:00 GMT

Hi Rich

I am also facing the same issues as mentioned above, I cannot get into Vaio Update as it states a new version is available and will not work without this update, I then click to install the update and can see the "downloading" circle around the Vaio Update Icon, but then the circle disappears and nothing has downloaded.

I have tried removing and re-installing Vaio Care and Update on many occaions and disabled my security software and tried........still no luck!

My laptop is VPCEH2N1E/B

Thanks

Re: Vaio Care update

carmams — Sat, 29 Dec 2012 23:42:01 GMT

Hi,

I have same problem with my new Vaio SVS1312P9EB!

https://twitter.com/carmeloamores/status/285000470722924544

SONY, do something! update us!

Carmelo

Re: Vaio Care update

carmams — Sat, 29 Dec 2012 23:57:03 GMT

I suspect that was a server error.

I have tried to download a bios update in Sony MEA site (http://www.sony-mea.com/support/download/540690) and I have downloaded it without any problems.

If I try this in europe site, I can't download any file!

Carmelo

Re: Vaio Care update

Johninmexico — Sun, 30 Dec 2012 00:36:48 GMT

I have a 10 day old Vaio, SVE1512C5E, with exactly the same problem. I have tried downloading and installing Vaio Update from Sony.co.uk. a dozen times without success. i also tried to reinstall using vaio care/recovery again with no success. I eventually downloaded and installed from Sony.com (USA) but it still can't locate updates. I also can't download anything at all from sony.co.uk, any download freezes and then times out. Huh!

Re: Vaio Care update

rich912 — Sun, 30 Dec 2012 08:48:07 GMT

Hi all,

This problem has been highlighted with Support but I doubt that we will receive a reply until the New Year.

This may be a server glitch so in the meantime keep trying and please report back if you successfully download the update.

Rich

Re: Vaio Care update

stbromf31 — Sun, 30 Dec 2012 09:17:04 GMT

Looks like it wasa server problem, downloaded and installed first attempt this morning.

Now on VAIO care version 8.1.0.1.0.1.2.0.

Steve

Re: Vaio Care update

rich912 — Sun, 30 Dec 2012 09:20:30 GMT

Thanks for the updating us Steve. Hopefully this will be the case for all...

Rich

Re: Vaio Care update

Alenmrki — Sun, 30 Dec 2012 17:17:14 GMT

This is crazy..I have still same problem.

Re: Vaio Care update

61967047 — Sun, 30 Dec 2012 18:37:06 GMT

thankyou am the same cant up date new solfware

Re: Vaio Care update

RuthMB — Sun, 30 Dec 2012 20:32:19 GMT

Sorry, not for all of us. I still can't download the manual, and along with all the other problems I'm having I'm starting to wish I hadn't wasted almost four hundred pounds on this laptop...

Re: Vaio Care update

Alenmrki — Sun, 30 Dec 2012 21:10:27 GMT

I didn't expect this kind of problems. If I know that before, for sure I will choose to buy another laptop. I am disappointed. Not only for this updates,also for overall speed of using this applications on it. It's really slow. My laptop from before was much more faster with configuration lower than this Vaio.

Re: Vaio Care update

carmams — Mon, 31 Dec 2012 00:22:18 GMT

now it's ok. thank you sony

Re: Vaio Care update

dhalsband — Mon, 31 Dec 2012 06:33:57 GMT

its a known Server problem - try at 2 AM ...