topic Vaio help! in PCs & Accessories https://community.sony.de/t5/pcs-accessories/vaio-help/m-p/88488#M54901 <HTML><HEAD></HEAD><BODY><P>I emailed sony the following:<BR /><BR />Regarding my family members recent purchase of the Sony Vaio VGN-AR71M,<BR /><BR />A couple of weeks ago, I came to turn the laptop on in the morning before leaving the house, this is when the problem occurred, it began with an error on load up which caused a long black screen lasting about fifteen/twenty minutes, after a restart it began with a ‘recommended’ windows system repair process. This then proceeded to take the majority of the day to complete, I came home to see that it was turned off. I turned it back on again to find that it took around an hour to turn on with every process i did taking up to 15 minutes to complete. After this discovery i backed up my files and restored the C: drive. However after some time it is still as it was when the problem first occured.<BR />-------------------------------<BR /><BR />I then contacted sony and recieved this reply:<BR />Thank you for contacting us.<BR /><BR />If I can ask you to run two items for me to confirm that there are no hardware errors with the computer.<BR />The first is the VAIO Hardware Diagnostics Tool.<BR />To run this go to Start - Programs - VAIO Recovery Center/Utility.<BR />From here you will then have an option to run the Diagnostics.<BR />Also if you can run a Scan Disk on the Hard Drives on the computer.<BR />Again to run these go to Start - Computer. Right click on the C: Drive and select Properties. Select the Tools Tab. Click on Check Now under Error Checking. Please ensure that both options are selected and click on Start.<BR /><BR />Your computer will then run the Disk check once Windows has been restarted.<BR /><BR />Please let us know if any errors are detected during either of these tests.<BR />--------------------------------<BR /><BR />I have done both, and returned no errors, but my laptop is still not as it was when it was first used near christmas time, however after 2 weeks of no reply i sent the same message 2 days ago.<BR /><BR />Sorry for the long post, but i wondered if anybody could help/suggest anything? <BR />Thankyou all <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.de/html/@3191CA7235A406D833094BA2DD1CF2FF/images/smilies/011.png" alt=":slight_smile:" title=":slight_smile:" /><BR /></P></BODY></HTML> Mon, 23 Feb 2009 22:22:24 GMT Faythdreamer 2009-02-23T22:22:24Z Vaio help! https://community.sony.de/t5/pcs-accessories/vaio-help/m-p/88488#M54901 <HTML><HEAD></HEAD><BODY><P>I emailed sony the following:<BR /><BR />Regarding my family members recent purchase of the Sony Vaio VGN-AR71M,<BR /><BR />A couple of weeks ago, I came to turn the laptop on in the morning before leaving the house, this is when the problem occurred, it began with an error on load up which caused a long black screen lasting about fifteen/twenty minutes, after a restart it began with a ‘recommended’ windows system repair process. This then proceeded to take the majority of the day to complete, I came home to see that it was turned off. I turned it back on again to find that it took around an hour to turn on with every process i did taking up to 15 minutes to complete. After this discovery i backed up my files and restored the C: drive. However after some time it is still as it was when the problem first occured.<BR />-------------------------------<BR /><BR />I then contacted sony and recieved this reply:<BR />Thank you for contacting us.<BR /><BR />If I can ask you to run two items for me to confirm that there are no hardware errors with the computer.<BR />The first is the VAIO Hardware Diagnostics Tool.<BR />To run this go to Start - Programs - VAIO Recovery Center/Utility.<BR />From here you will then have an option to run the Diagnostics.<BR />Also if you can run a Scan Disk on the Hard Drives on the computer.<BR />Again to run these go to Start - Computer. Right click on the C: Drive and select Properties. Select the Tools Tab. Click on Check Now under Error Checking. Please ensure that both options are selected and click on Start.<BR /><BR />Your computer will then run the Disk check once Windows has been restarted.<BR /><BR />Please let us know if any errors are detected during either of these tests.<BR />--------------------------------<BR /><BR />I have done both, and returned no errors, but my laptop is still not as it was when it was first used near christmas time, however after 2 weeks of no reply i sent the same message 2 days ago.<BR /><BR />Sorry for the long post, but i wondered if anybody could help/suggest anything? <BR />Thankyou all <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.de/html/@3191CA7235A406D833094BA2DD1CF2FF/images/smilies/011.png" alt=":slight_smile:" title=":slight_smile:" /><BR /></P></BODY></HTML> Mon, 23 Feb 2009 22:22:24 GMT https://community.sony.de/t5/pcs-accessories/vaio-help/m-p/88488#M54901 Faythdreamer 2009-02-23T22:22:24Z