topic Re: Sony Repair Desperation in PCs & Accessories

Sony Repair Desperation

John1963 — Wed, 19 Apr 2017 04:14:09 GMT

I returned my VAIO laptop for repair under the warranty I purchased with the laptop. It has now been 7 weeks since sending it back and I have just been given wrong information about the repair process and the status of the repair since day 1. To say this is the worst experience I have ever had from a large company like Sony is a total understatement. I keep asking for when I will get my fixed laptop back and I get no answer other than "we will let you know as soon as we know something" type answer. I have asked for a complaint to be raised and was told it would be, but again nothing has been given to me to confirm a complaint has been raised. I have spoken on the phone many times and get nothing from that process, and I have sent many emails and again I get nothing back from that process. Sony has to have the worst repair process system going. All I want is a working laptop within the warranty period, is that too much to ask?

So my question, after my rant, does anybody have contact details for Sony UK that I can contact to get somebody who can help me?

Re: Sony Repair Desperation

Thalamus. — Mon, 24 Apr 2017 09:36:27 GMT

Hi John1963,

I'm not so active on the Sony community so much now but noticed your post & reached out to one of my contacts who has assured me that someone from Sony Support will be in contact with you today.

I suspect that as Sony no longer make VAIO's having sold off the business they do not have control over parts availability & would be waiting on the parts supplier, hence why you are not being given accurate info.

Hope this helps.

Re: Sony Repair Desperation

Thalamus. — Thu, 27 Apr 2017 00:39:06 GMT

Hi John1963,

has someone from Sony support been in contact with you??

Re: Sony Repair Desperation

Thalamus. — Tue, 23 May 2017 19:48:20 GMT

Hi @John1963,

has your Vaio repair been completed?