topic Re: VAIO Update in PCs & Accessories

VAIO Update

JLuigi — Wed, 21 May 2014 07:36:35 GMT

I have been able to upgrade to the new version of "VAIO Update" and one of the upgrades was installed, but 2 upgrades are still coming out even if you try to upgrade: -

1. BlueUpg Graphics Driver (NVIDIA) - I get successfully installed but when you check for upgrades it comes back again.

2. Store App Support Utitily - Please wait a while, then try again.

I have tried a few times but still get the same message.

I suppose something will be sorted out by Sony VAIO in due course.

Re: VAIO Update

rich912 — Wed, 21 May 2014 12:43:17 GMT

Hi JLuigi,

Another member had a similar problem with the Store App Support Utility but a manual install downloaded from the support site did install OK. You haven’t given your model number so can’t supply a direct link but click the support tab at the top of this page and then enter your product number to access the available downloads.

Rich

Re: VAIO Update

JLuigi — Wed, 21 May 2014 16:03:39 GMT

my Model name is:- SLV2412M1EB

Re: VAIO Update

rich912 — Wed, 21 May 2014 16:21:04 GMT

Can you please check Vaio Control Center > System or Vaio Care for the correct Model Name?

Re: VAIO Update

JLuigi — Mon, 26 May 2014 08:33:02 GMT

After following your suggestion I entered the model number and was able to install VAIO Update and some of the updates. However yesterday I experienced some problems, I lost internet connection. I spoke to the Internet Provider Team and was informed that the system was working ok, they reset the connection but I still had further problems. Last night I completely lost the internet connection and all my internet explorer including Google lost all its settings. So I had to do a System Restore to the beginning of the month which was prior to installing the new VAIO Update and now it seems it is working well

So I have decided not to install the new VAIO Update and wait for a while until it settles and maybe by then Sony has come up with a better and more permanent solution.

Thanks for your help and if you have any further advise please let me know.

Regards

JLuigi

Re: VAIO Update

rich912 — Mon, 26 May 2014 19:33:49 GMT

Hi JLuig,

Sorry to hear that updates have caused problems. I doubt that the update to Vaio Update caused this problem although there is always the possibility that one of the updates downloaded and installed by VU caused the problem. Did you by any chance make a note of the updates? If so this can be brought to the attention of support.

Rich

Re: VAIO Update

JLuigi — Tue, 27 May 2014 16:05:09 GMT

Hi Rich

Thank you for your reply. I have followed your advice and tried to update the following updates:-

VAIO Care Recovery dated 31/03/2014 - will not update and get (Please wait a while, then try again) I have tried a few times but it does not work.
Store App Support Utility - will not update and get (Please wait a while, then try again) I have tried a few times but it does not work.
Graphics Driver (NVIDIA) - installed successfully - After installing this one I got the under mentioned update.
BlueUpg Graphics Driver (NVIDIA) - installed successfully

Then when you press "OK" you get the same three updates that require to be installed. I suppose this is a fault in Sony VAIO system.

Regards

JLuigi

Re: VAIO Update

rich912 — Tue, 27 May 2014 19:40:11 GMT

Hi JLuigi,

Have you tried a manual download and install for VAIO Care Recovery and Store App Support Utility?

Rich

Re: VAIO Update

rich912 — Tue, 27 May 2014 19:48:40 GMT

Hi JLuigi,

Actually a fix for this issue was implemented on 26th May. Can you try Vaio Update again to see whether it has fixed the problem?

Rich

Re: VAIO Update

JLuigi — Wed, 28 May 2014 16:25:38 GMT

Hi Rich

Thanks for your e-mails.

Well this morning when I switched the PC on and blue screen came up saying a Fatal Error had occurred and it was restarting (it said something of system …….did not load - but I did not have time to write it down as it restarted). So I tried to restore to the beginning of the month prior to all the VAIO updates but now the system will not restore to any previous date and I have tried a few. I get a message saying: - System Restore did not complete successfully ….drive may be corrupt try chkdsk /R which I did to no avail.

I have again tried to download VAIO Care Recovery through the updates but I get the same message (Please wait a while, then try again) I have also tried as you suggested to manually download Vaio Care Recovery but it has been downloading for quite a long while and it does not download. So I guess I will have to wait and see if it will download at a later date.

Many thanks for all your help, please let me know if you have any more suggestions.

Regards

JLuigi

Re: VAIO Update

rich912 — Thu, 29 May 2014 15:59:17 GMT

Hi JLuigi,

I assume that you eventually managed to restart your system as you mention trying to download updates. Was a full system restore required?

I have no idea what is going on with your notebook but I have a feeling that it has more than Vaio updates as a cause especially as the last message you received seemed to suggest that there was a Windows system error.

Have you run a FULL scan for malware with more than one utility? I can recommend Dr Web Cureit Free – a Google will locate the download. If that proves negative then I suggest you run the System File Checker:

http://support.microsoft.com/kb/929833

If you let us known the correct Model Name I will check whether the Vaio Care Recovery download works on my macine.

Rich

Re: VAIO Update

JLuigi — Thu, 05 Jun 2014 10:49:47 GMT

Hi Rich

Thanks for your e-mail.

Yes my system started but I have not been able to download updates. I did not perform a full system restore yet.

My computer is a Sony VAIO Model Name: SVL2412M1EB.

I followed your suggestion and run the System File Checker and found corrupt files but it was unable to fix some of them. I checked the CBS log which is quite long with complex information and I am afraid this repair is too advance for my computer knowledge. I have copied the last part of the report but if I keep on having problems I will need to take it to the local Sony dealer from where I purchased it.

A couple of months ago I did a six DVD backup of the system and also a USB copy. Can I do a full restore from this?

Many thanks for all your help.

Regards

JLuigi

Log Copy.

2014-05-29 18:31:37, Info CSI 00000835 Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :

Found: {l:32 b:dcUN0HeV0zZTcZCZvlQM6eKpJrTc8VGOBeNNLcDG6KE=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}

2014-05-29 18:31:37, Info CSI 00000836 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch

2014-05-29 18:31:37, Info CSI 00000837 Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :

Found: {l:32 b:dcUN0HeV0zZTcZCZvlQM6eKpJrTc8VGOBeNNLcDG6KE=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}

2014-05-29 18:31:37, Info CSI 00000838 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch

2014-05-29 18:31:37, Info CSI 00000839 [SR] This component was referenced by [l:186{93}]"Microsoft-Windows-Printer-Drivers-Package~31bf3856ad364e35~amd64~~6.3.9600.16384.INF_prncacla"

2014-05-29 18:31:37, Info CSI 0000083a [SR] Repair complete

2014-05-29 18:31:37, Info CSI 0000083b [SR] Committing transaction

2014-05-29 18:31:37, Info CSI 0000083c Creating NT transaction (seq 2), objectname [6]"(null)"

2014-05-29 18:31:37, Info CSI 0000083d Created NT transaction (seq 2) result 0x00000000, handle @0x984

2014-05-29 18:31:37, Info CSI 0000083e@2014/5/29:16:31:37.906 Beginning NT transaction commit...

2014-05-29 18:31:38, Info CSI 0000083f@2014/5/29:16:31:38.093 CSI perf trace:

Re: VAIO Update

rich912 — Thu, 05 Jun 2014 16:27:08 GMT

Hi JLuigi,

I can confirm that the Vaio Care Recovery downloads without problem in approx. 30 seconds. If you are still experiencing difficulties then I fear that it is your system and not the Sony server.

http://www.sony.co.uk/support/en/content/cnt-dwnl/prd-comp/EP0000321308_9605/SVL2412M1E

If the 6 DVD backup you made was using Vaio Care then yes you can use these to restore your system or you can press the Assist button when fully shut down to access the recovery utility. Bear in mind that either of these routes will return the machine to factory settings and you will lose all personal data. Make sure you first backup any personal data you need.

The CNBJ2530.DPB and prncacla.inf Corruptions you mention seem to be fairly common and you may wish to investigate the following link before going down the route of a full recovery.:

http://www.sysnative.com/forums/windows-update/7702-guide-cnbj2530-dpb-and-prncacla-inf-corruptions-windows-8-8-1-a.html

Rich

Re: VAIO Update

JLuigi — Sat, 07 Jun 2014 08:05:53 GMT

Hi Rich

Thank you for your e-mail and all the information.

I have followed your instructions and the Vaio Care Recovery downloaded and installed from the link you provided me with.

I then follow the other link regarding the pmcacla.inf Corruptions and it also worked and I got the message from System file checker "Window Resource Protection did not find any integrity violations". So it seems everything is back to normal!!!

The only issue left is I still cannot install "Store App Support Utility". Do you have a link I can download it from?

Also "Graphics Driver (NVIDIA)" I install it and the next time I open Vaio updates it comes back again for install. Is there any reason for this?

Once again many thanks for all your help.

Regards

JLuigi

Re: VAIO Update

rich912 — Sat, 07 Jun 2014 08:57:43 GMT

Hi JLuigi,

Good to hear that you are making progress. Here is a link to a manual download for the Store App Support Utility:

http://www.sony.co.uk/support/en/content/cnt-dwnl/prd-comp/EP0000320666_9569/SVL2412M1E

I have seen others report that the Nvidia driver install notification seems to be stuck in a loop. I would just ignore it for the time being and hope that Sony sort it out. I will however let support know that this is happening.

Rich

Re: VAIO Update

JLuigi — Sat, 07 Jun 2014 09:31:16 GMT

Hi Rich

Thanks for all your help.

Regards

JLuigi

Re: VAIO Update

rich912 — Sat, 07 Jun 2014 09:45:43 GMT

You're welcome JLuigi:smileyhappy: