topic xperia z screen broke, cannot get into my files on my pc as there is passphrase on my device in Z Series

xperia z screen broke, cannot get into my files on my pc as there is passphrase on my device

msc90 — Mon, 15 Jul 2013 20:00:57 GMT

Hi, Please help.

I recently dropped my device and the sreen cracked. As a result of this the touch screen dose not work so i cannot get past my passcode to unlock the phone. Before i get my device fixed i would like to get all my files ( photos ect) off my device in case i lose them all when its getting repaired. Tried to go on it through my pc but still said it cant sync unless i put my code in.

Dose any one know if thier is any other way i can put the code in with out using the touch screen? Thanks for all the help any one can give me

Re: xperia z screen broke, cannot get into my files on my pc as there is passphrase on my device

msc90 — Mon, 15 Jul 2013 20:37:26 GMT

by the way, its a xperia z lol

Re: xperia z screen broke, cannot get into my files on my pc as there is passphrase on my device

Uliwooly — Mon, 15 Jul 2013 21:14:57 GMT

connect your phone to a PC > on your computer > computer > xperia Z > internal storage > copy/paste everything to your PC

Re: xperia z screen broke, cannot get into my files on my pc as there is passphrase on my device

GeoffH — Mon, 15 Jul 2013 23:28:57 GMT

possibly with a USB external keyboard, I don't think you can accress the phone until you enter the pin to unlock it

Re: xperia z screen broke, cannot get into my files on my pc as there is passphrase on my device

Adam_L — Sun, 22 Sep 2013 09:59:22 GMT

I had the same issue.

The Xperia Z supports USB OTG so you can use a computer mouse to access the screen by connecting it to the phone with a 'male micro USB to Female USB OTG' cable. No setup required just connect it up and use the mouse to enter your passcode and do anything else you need to.

Once unlocked you can connect it to your PC to copy everything across.

Re: xperia z screen broke, cannot get into my files on my pc as there is passphrase on my device

JC123 — Mon, 18 Nov 2013 03:04:09 GMT

@uliwooly wrote:
connect your phone to a PC > on your computer > computer > xperia Z > internal storage > copy/paste everything to your PC

I Cannot even reach the "internal storage" screen?

Xeperia Z Worst Phone Ever -- and even worse support from Sony

mikemears — Mon, 25 Nov 2013 21:17:53 GMT

UNFORTUNATELY Purchased Experia Z 2 months ago. Almost immediately experienced a hairline crack in the front screen. Soon after, same thing on the back. This phone was NEVER abused, dropped, etc. The cracking progressed until the touchscreen became inoperative (today). Without the touchscreen, the phone cannot be unlocked to retrieve ANY info, contact, pics, etc. SONY's brilliant response is to plug it into a PC and retrieve the info. DUH ... the phone is LOCKED and CANNOT be unlocked without the touchscreen working. Then she asked ... "did you try unlocking it?" Nope - hadn't thought of that. What a brilliant idea. So then the SONY rep's reponse was ... and you can't make this up ... "I use the Experia and don't have any problems." Really? Well congratulations! That makes me feel so much better and magically made my phone spring to life. You moron!!! I told the rep about the NUMEROUS blogs and info on the Internet concerning the fragile screen and associated problems. Of course she'd never heard of ANY SUCH THING. Apparently all the Experia's are PERFECT except for mine. They would appear to take their Customer Service lessons from the federal govenrnment in Washington, DC ... in other words, they can't get out of their own way. Oh .. and then they asked if it was water-damaged. Yep, they actually asked that about their WATERPROOF phone being water damaged.

Will NEVER PURCHASE ANOTHER SONY PRODUCT OF ANY KIND EVER and will do everything possible to re-tell this wonderful story to anyone willing to listen..

Perhaps the title of this particular site should be Experia could-Care-less ....

And btw, when I press 1 for English .. it would be nice to actually GET ENGLISH ...

Go ahead SONY, contact me. Let's see if you can top the stupidity I've experienced from your Customer Service people so far. Although that would a real stretch ..................

Re: xperia z screen broke, cannot get into my files on my pc as there is passphrase on my device

Cyberhacker42 — Tue, 04 Mar 2014 16:44:52 GMT

How do you enter the passcode via the pc? i cant seem to do it. i am running windows 8. Could someone possibly make me a video?

Re: xperia z screen broke, cannot get into my files on my pc as there is passphrase on my device

usernames_are_h — Sat, 29 Mar 2014 05:49:41 GMT

@Adam_L - I vouch for this approach - purchased an OTG adapter for less than $10, plugged in my mouse and it worked like a minilaptop. Gave me full control over the phone when all touch screen capability was gone.

This is the exact adapter I used: http://www.officeworks.com.au/shop/officeworks/comsol-mic-usb-to-usb-otg-adap-cou2mbaad

Re: xperia z screen broke, cannot get into my files on my pc as there is passphrase on my device

whybuysonyphone — Wed, 07 May 2014 21:51:35 GMT

i have the same issue

Re: xperia z screen broke, cannot get into my files on my pc as there is passphrase on my device

DRad2000 — Wed, 28 May 2014 15:37:56 GMT

Dude, you are a genius. I thought I was never going to be able to get my files off of the phone and kept thinking "if just there was a way to use a mouse to unlock the phone" and hat d you know, you can actually do that. You saved my butt big time. BIG THANKS!!!

Re: xperia z screen broke, cannot get into my files on my pc as there is passphrase on my device

AINCE — Sun, 10 Aug 2014 14:25:19 GMT

I have a Xperia Z2 with a BROKEN SCREEN. COMPLETELY BLACK CANNOT SEE NOTHING. how do i get my photos back from internal memory? tried the OTG usb mouse but cannot see what i am doing on the screen so how can i unlock my device which has a passcode?

Re: xperia z screen broke, cannot get into my files on my pc as there is passphrase on my device

josho495 — Tue, 12 Aug 2014 15:14:44 GMT

When you connect your broken/blank screen Xperia to your computer via USB, does it make a sound when it connects?

Re: xperia z screen broke, cannot get into my files on my pc as there is passphrase on my device

AINCE — Tue, 12 Aug 2014 18:48:07 GMT

Yes it does. However in "my computer" i can see the sony xperia z icon but when i open it it doesnt show any files. Due to the fact my phone is locked with a passcode. This is the issue. And i had not enable usb debugging mode as i didnt know about it until now.

Re: Xeperia Z Worst Phone Ever -- and even worse support from Sony

Turtle3D — Thu, 28 Aug 2014 23:26:11 GMT

" Almost immediately experienced a hairline crack in the front screen."

Why would you not take it back at this point?

"This phone was NEVER abused, dropped, etc."

Again If you did not do it ,why would you not take it back? I have worked in the mobile phone industry for over 10 years and have not always had Sony, cracks have been known to be there out of the box, in many brands of phone, but are always swapped out ion store straight away. if the crack is not there out of the box it DOES NOT magically happen by it self.

"Then she asked ... "did you try unlocking it?" Nope - hadn't thought of that. What a brilliant idea. So then the SONY rep's reponse was ... and you can't make this up ... "I use the Experia and don't have any problems." Really? Well congratulations! That makes me feel so much better and magically made my phone spring to life. You moron!!! I told the rep about the NUMEROUS blogs and info on the Internet concerning the fragile screen and associated problems. Of course she'd never heard of ANY SUCH THING. Apparently all the Experia's are PERFECT except for mine. They would appear to take their Customer Service lessons from the federal govenrnment in Washington, DC ... in other words, they can't get out of their own way."

Clearly the person you spoke to was inexperienced, but unless you bought this from a Sony store i can't see that that is Sony's fault.

Finally if you paid attention to this forum instead of just ranting you would know that with a $2 adapter and a USB mouse and/or keyboard you would have been able to access your phone data to transfer into a new device.

But at the end of the day what can you expect from a person who spells "Xperia" as "Experia" when it is written clearly on the top of the page. I am not talking about a one off typo as the mistake is repeated 4 times.

Re: xperia z screen broke, cannot get into my files on my pc as there is passphrase on my device

Turtle3D — Thu, 28 Aug 2014 23:34:24 GMT

@AINCE wrote:
Yes it does. However in "my computer" i can see the sony xperia z icon but when i open it it doesnt show any files. Due to the fact my phone is locked with a passcode. This is the issue. And i had not enable usb debugging mode as i didnt know about it until now.

After Plugging in the phone and you see the icon:

1. Unplug the phone form the computer

2. Plug in a USB keyboard

3. Type in you passcode. (listen for the unlock tone/noise if you have one set.)

4. Immediately unplug the keyboard and plug in the computer

I hope this works for you I have done this several times in the past. If it is pattern locked and you cannot see the screen then all is lost unless you take it to a repair centre.

Re: xperia z screen broke, cannot get into my files on my pc as there is passphrase on my device

AINCE — Fri, 29 Aug 2014 17:57:00 GMT

Thanks alot mate u saved me a fortune!! Really appreciate it. Although entering numbers did not work. I had to improvise the passcode screen and selet the numbers using the up down left right keys, pressing enter after every number i chose! Took me a few attempts to get it spot on but pheewww ! Saved £110 for a screen replacement just to get my files back. Now to make a claim through insurance to get a replacement! Cheers mate

Re: xperia z screen broke, cannot get into my files on my pc as there is passphrase on my device

lydialid89 — Sun, 21 Sep 2014 16:10:49 GMT

I have the axact same problem can not access anything on my phone what kind of usb keyboard do you need? and how exactly do you do it????

Re: xperia z screen broke, cannot get into my files on my pc as there is passphrase on my device

_alexdon_ — Sun, 21 Sep 2014 17:12:27 GMT

You need a USB OTG cable and connect a mouse there.

Re: Xeperia Z Worst Phone Ever -- and even worse support from Sony

BestlensWorstca — Fri, 10 Oct 2014 08:47:49 GMT

Why defend Sony? do you work for them.... Rhetorical question champ

Customer's not happy with service and so be it.

Tried this trick and can't network configure my phone to PC so if anyone can help with this one it would be very much appreciated as I have some beautiful photos of the kids and don't want to lose them to factory reset.....

Good luck to all.