topic Re: sony xperia z3 over heating problem in Z Series

sony xperia z3 over heating problem

swiftyste1 — Tue, 27 Jan 2015 22:28:33 GMT

Hiya sony I have just started with my Sony xperia z3 over a couple of days I have noticed my Sony xperia z3 has got a over heating problem it has been fine to me in have used it as you would problem is getting worse every quickly and I getting a little bit worried as I am only charging my phone temperature is getting higher it started at 27 and it's now on 36 it's getting little quickly to the maximum temperature 60 I was wondering if you could give me some troubleshooting on what to do next if my phone gets hotter I love this phone but I can't use it as I want playing games are worse tho even texting or calling or even if I am looking through my phone it gets hotter very quickly I moved from Sony xperia z3 compact gets hot that's why I moved to sony xperia z3 and I don't like how hot it's getting could you get sony to quickly send an update or something as I don't think this phone can handle the heat anymore

Re: sony xperia z3 over heating problem

Uliwooly — Tue, 27 Jan 2015 22:32:06 GMT

That's normal if you are recording on 4K or playing games, the phone won't overheat, if it gets too hot then the phone will turn off

Re: sony xperia z3 over heating problem

swiftyste1 — Tue, 27 Jan 2015 22:53:06 GMT

I not even started on videos and I don't think I want to I am only charging it and it's getting hotter then I have ever felt a phone get sorry about poor Spelling i can't hold my phone it's that hot I don't think this is normal just say I don't need turn the heating on lol

Re: sony xperia z3 over heating problem

Uliwooly — Tue, 27 Jan 2015 23:24:23 GMT

Are you auto backing up with google plus, or do you have wifi on while charging or playing games?

Re: sony xperia z3 over heating problem

swiftyste1 — Wed, 28 Jan 2015 06:42:20 GMT

I use onedrive and yes Simpsons tapped out needs Internet but everything gets disabled when I turn off the screen but the problem is still there charging seems to be more hotter then anything at this point iav not tried video but taking pictures gets hot but I don't play games when it's charging definitely not why it's like it is most worrying is chargeing it's like it can't control it's self

Re: sony xperia z3 over heating problem

Uliwooly — Wed, 28 Jan 2015 07:55:03 GMT

Charging your phone will heat up your phone, that's normal

Re: sony xperia z3 over heating problem

Curnow1 — Wed, 28 Jan 2015 08:09:14 GMT

You can try pressing the yellow botton next to the sim and plug it into charging for 2-3 hour's. Then turns it on and disable all functions. You cannot also lower screen brightness as the screen needs the most power. Leave it for few hours and then start using it and check. Alsou don't turn on the script brightness to maximum

Re: sony xperia z3 over heating problem

swiftyste1 — Wed, 28 Jan 2015 18:30:59 GMT

Oh that's my best mate the yellow button lol even when the screen is locked and nearly every function is disabled it still gets to hot to handle ye it may be normal for the phone to heat up when charging but not this hot I been disabled nearly every add ons which are on the phone half of them are useless to me I made some space in got 10th out of 16 also with software etc I not really got that many apps on there and even when they are disabled it still gets really hot to the point I have to take the charger out even if it's not finished now iam sure that's not normally should happen in got Google Chrome running now and all the functions on the phone which I can't disable and it's getting hotter iav just this sec turned my phone on to reply n I can't have the phone bright it's always on lowish it can go even then battery dies and heats up in just turned the screen on from 100% and it's on 90 and dropping fast in a space of 2 minutes and all the battery saving settings are on and very little is using it

Re: sony xperia z3 over heating problem

stockyvillage — Wed, 28 Jan 2015 19:48:23 GMT

Reset your phone using PC companion.I had the same problem on a Nexus 4.Making a phone call nearly burnt my ear off.It was a software problem.Once I had performed a factory data reset on it,the phone was perfect. Never got hot again

Re: sony xperia z3 over heating problem

swiftyste1 — Thu, 29 Jan 2015 00:02:07 GMT

I moved from z3 compact to z3 just to find out its got the same problem it seems to have done the trick but I not tried charging after resetting it i also disabled loads of Google and xperia add ons if I could I get rid of them lol there annoying I just don't seem the use on half of them and I don't think they are doing my battery any good but it is not bad as it was its not getting as hot as it was when I last replied just about I searched online to find out there is a problem with both xperias but hopefully when 5.0 arrives it should fix it i hope anyways thanks for your help

Re: sony xperia z3 over heating problem

one_tall_boy — Tue, 03 Feb 2015 11:27:49 GMT

hi , i have Xperia Z3 Dual D6633, i bought this about 2 mounths ago, 3 days ago i get the update notification on my phone that needed PC. i Conected to PC and update Android 4.4.3 to 4.4.4.. after that i have 3 problems. 1- my wifi can not conect, its go on and off, and cant search for new access point, and when i try to conect to my access point one message appear on screen " Fail to Conect to Network", 2-Battery Charge going down too fast, 3-bach side of my phone temprature goes up, when i turn on my WIFI, or my Data.. , i think it has Software problem , please help me ,

Re: sony xperia z3 over heating problem

alishahsyed — Sun, 12 Apr 2015 08:17:35 GMT

On my z3 the small games are also lagging like subway suffers,temple run and much more games. all game are laging even samsung galaxy a3 is playing these games really good please fix this issue

Re: sony xperia z3 over heating problem

stockyvillage — Sun, 12 Apr 2015 08:47:59 GMT

@one tall boy do a system repair using PC companion

Re: sony xperia z3 over heating problem

siddy14 — Mon, 04 May 2015 10:05:11 GMT

To whom it may concern
I was using my phone video recording the other day. I was also using the flash and was recording for for about 10 minutes. After 10 minutes I noticed that the phone and battery was getting extremely hot. The screen then cracked. So I took it to my service provider and with out them even looking at the phone the say I dropped it and I know for a fact that the phone was not dropped. This is unacceptable as they also wanted to charge to R2500 to fix it. I have nothing against sony however this issue needs to be resolved. I am using a Sony xperia z3 compact. It is an amazing phone however the phone over heating which causes the screen to cracking is unacceptable please help me

Re: sony xperia z3 over heating problem

MarkMRL — Tue, 05 May 2015 13:43:29 GMT

If your phone gets so hot you can't hold it it's definitely not normal and you should get it checked at a service center, don't even bother with resetting or pc companion, it's a waste of time. It's your right as a customer to have your phone checked if you have hardware problems.

The z3 is one of the coolest phones, it barely ever gets hot and even when it does get hot it's still just warm and not worrying like the nexus or the Samsung s4.

So get your phone checked. Also I find it very unlikely that the screen would crack from a hot device, your battery probably inflated because it was defective and overheated and when it increased in size the screen cracked because of pressure so go back into that service center and exercise your right as a customer to have your phone inspected. By the way, could you post a picture of your cracked screen?

Re: sony xperia z3 over heating problem

juju27 — Mon, 18 May 2015 20:33:18 GMT

I've had my Z3 compact since Oct last yr & becoming more concerned about it overheating. Yday I made a call then 5 mins or so after the phone was way too hot to hold let alone make a call?? & it seems to zap the battery??? any ideas

Re: sony xperia z3 over heating problem

leroiduweb — Tue, 26 May 2015 11:15:54 GMT

In my case, I had overheating problems that caused a crack in the back glass and even more problematic the front screen started showing yellow/orangish spots. and guess what?... Sony cancelled my warranty because of the crack in back glass. so they won't repair the front screen even though it is abviously a manufacturing problem.

Very poor Sony Customer Service.

#neverSonyAgain

Re: sony xperia z3 over heating problem

Qatrium — Tue, 26 May 2015 11:22:53 GMT

Dear @leroiduweb, you're spamming the whole forums with your post. Can you please stick to one thread and post on it?

Thanks.

Re: sony xperia z3 over heating problem

ghencea-RO — Mon, 15 Jun 2015 11:14:14 GMT

Sony just admitted finally that there is a problem with the Snapdragon 810 and promised a fix. But only for Z3+ and Z4. Don't forget us with Z3 Compact ! The overheating is a problem and not only during 4K recording. Also when charging is getting hotter. I don't know why they have chosen that Snapdragon and why they didn't test it before. So, please don't forget us.

http://www.phonearena.com/news/Sony-admits-that-the-Xperia-Z3-and-Xperia-Z4-are-overheating-promises-a-software-update-is-coming_id70394

Re: sony xperia z3 over heating problem

Loni — Mon, 15 Jun 2015 14:02:05 GMT

Hi,
i have the Z3 and have overheating Problem too. When i start the Cam after few Minutes the Cam goes off becausse Heatproblem. Its looks that every Xperia has after the last Update the Overheatproblems. Please Sony bring Update for Xperia Z3 out too Thx. I love my Z3 but still sad that i get not my Gold-Status back from Xperia Lounge.