topic Re: Z3 compact faulty mini jack in Z Series

Z3 compact faulty mini jack

Molorinko — Thu, 11 Dec 2014 21:31:22 GMT

I bought my Z3 Compact a couple of months back and i absolutely love it! But i've recently been having a huge problem with the minijack port. It started about a month ago where i would lose the sound/ sound fading on one ear whenever i came near the plug, eventually the phone would no longer register that my headphones were plugged in. At first i thought it had to be my headphones, but after testing these with every gadget in the house and testing all my other headphones with the phone i realized that it was the phone that was faulty.

So i contacted my retailer and had them get the phone fixed. I was told that they changed the motherboard, and two weeks later i had it back fully working. Now, a week after i got it back, i'm experiencing the same problems once again... I can't really be this unlucky, is this a known problem? I read that other Z3 owners had been experiencing problems with the minijack port being "loose" and disconnecting their headphones?

Re: Z3 compact faulty mini jack

Thommo — Thu, 11 Dec 2014 21:41:28 GMT

Are you using correctly fitting headphones? however all you can do is either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Re: Z3 compact faulty mini jack

il_vecio — Thu, 11 Dec 2014 21:49:50 GMT

A mother board failure? wich week of production Is your phone?

Re: Z3 compact faulty mini jack

Molorinko — Thu, 11 Dec 2014 22:11:37 GMT

@Thommo

I'm normally using Sennheiser CX 300 II, but the same problems occur when i plug in the Sony plugs that came with the phone. So i don't know... And yeah, i should try contacting Xperia Care. I'd like to return the phone and get a new one if i could but i'm affraid they would have to send it to repair again.

@il_vecio

I'm not saying that it was a motherboard failure, but according to the service report, they did replace the motherboard. As for which week of production my phone is, i'm not sure. How do i check that? I bought it early in october though.

Re: Z3 compact faulty mini jack

il_vecio — Thu, 11 Dec 2014 22:37:01 GMT

Dear Molorinko, please have a read to this topic , you'll find a post of mine in which i show how to get the week of production (by the way it's a label located under the SIM tray).

talk.sonymobile.com/t5/Xperia-Z3-Compact/Sudden-Death-of-Sony-xperia-Z3-Compact/td-p/877345/page/8

it seems that there Is a strange correlation between certains weeks of production and some known device failure

Re: Z3 compact faulty mini jack

Molorinko — Thu, 11 Dec 2014 23:23:12 GMT

Okay, so i checked the phone and it says 14w37. So week 37?

Re: Z3 compact faulty mini jack

Phy — Fri, 12 Dec 2014 05:25:28 GMT

You should contact Sony Xperia support. http://support.sonymobile.com/global-en/contactUs/ it sounds like you may just have wear and tear.

Re: Z3 compact faulty mini jack

il_vecio — Fri, 12 Dec 2014 07:40:44 GMT

Yes, 37 Is the week of production, and as you can read in the other thread a lot of user have a 37/38 week device. As Phy did before, i suggest you to signal this correlation to Xperia support.

Re: Z3 compact faulty mini jack

Molorinko — Fri, 12 Dec 2014 12:13:19 GMT

Yes, i will do that. Thank you!

Re: Z3 compact faulty mini jack

shangjeen — Fri, 12 Dec 2014 15:26:23 GMT

@molorinko: iv send mine for repair today but not with headphone jack problem but bcoz of phone not switching on., i used my headphones everyday on my z3c and i notice smtimes when u move your earphone when it is plug in, it will make some flikering noise.

Re: Z3 compact faulty mini jack

The_Minh — Sun, 15 Feb 2015 22:08:22 GMT

I've been owning the Z3 Compact for only one month. A few days ago, I experienced music stopping after a few seconds and I thought of a hardware problem… Tried many things, tested other headphones or speakers but I still had the problem.

Currently, the only way for my phone to play music on the jack port is to press on it which comforts me in my hypothesis that the jack is defective

I contacted Xperia Care and I am waiting to send them my phone.

Re: Z3 compact faulty mini jack

toshin — Thu, 26 Feb 2015 00:36:00 GMT

This is not wear and tear - a search on various forums shows users all over the world having this exact issue. It has just recently happened to me.

Basically, even new the earphone port was slightly loose (you can see the black part move around inside), however, it works fine initially.

After a few weeks/months depending on usage, the issues will start. For some people, they get it fixed and it will happen again in time.

You'd think Sony would fit a re-designed earphone module rather than just replacing the motherboard when the same problem could arise again.

I guess for them its the cheaper alternative as its the end user who lives with the inconvenience of losing their phone for up to 3-4 weeks and then having to restore all your settings. In my case the spare phoen i have is not nano-sim, so ill also have to find a sim adaptor.

Re: Z3 compact faulty mini jack

jcreedy80 — Wed, 15 Apr 2015 09:12:46 GMT

I'm now waiting for my third Z3C to arrive from Sony, assuming O2 can't fix the problem.

I called Sony yesterday to ask why they don't acknowledge the issue, but they said that it was just coincidence that we all seem to be having the same fault.

If I get another handset and it happens again, I'll be on to trading standards. Maybe they'll listen to customers (on their own forum) then.

Re: Z3 compact faulty mini jack

damoseisun — Tue, 12 May 2015 10:26:10 GMT

Same issue here with a faulty audio jack on my Z3 Compact – 2 months old.

I will be reluctantly sending it in for repair. Very annoying situation especially since it is otherwise an outstanding phone.

Has anyone had a positive experience whereby after a repair of the audio jack the problem resolved and did not reoccur?

the hole where you put the headset work poorly

provisorio — Thu, 14 May 2015 12:58:32 GMT

English first of all sorry if I use it's quite disgusting, but translating it's not that great either...

here's my problem:
the hole (sorry but I do not know what it's called), where you put the headset does not work wellNot the fault of the headset, I've already tried with others
when the headset is placed into the hole, this kind "wobbles", and if it moves, the volume decreases, so tenedo in cell phone pocket, it is very annoying to hear music with the volume that rises and fallsalso to listen to good music, you have to keep the exact position where you feel good, as you move even slightly, the volume is abassa or do not understand anything.
what can I do? Thanks in advance

Re: the hole where you put the headset work poorly

Uliwooly — Thu, 14 May 2015 16:25:38 GMT

@provisorio

I'm sorry to hear that, contact your local Xperia Care ASAP

http://support.sonymobile.com/global-en/contactUs/

Re: Z3 compact faulty mini jack

zka — Mon, 01 Jun 2015 22:55:54 GMT

I have this problem but I am concerned because the back of my phone has some damage to the glass - will Sony refuse to fix the minijack problem, even though it is unrelated to the glass back being broken?

Re: Z3 compact faulty mini jack

zka — Thu, 04 Jun 2015 00:43:41 GMT

*bump*..

Re: Z3 compact faulty mini jack

Dystoopia — Thu, 04 Jun 2015 17:05:21 GMT

Just started having the same problem yesterday. Have had the z3 compact for about 3 months. Listen to music on my commute to and from work every day and keep the phone in my pocket. Sound pauses when I just slightly touch the headphone plug as if I unplugged the headphone. Mine is 15W4 so even after feedback from other users no improvements in production. This can only be a HW problem, I'll bet a z3 for it...

Re: Z3 compact faulty mini jack

Uliwooly — Fri, 05 Jun 2015 01:08:12 GMT

@zka

Contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/