topic Re: Anti Shatter Film Removal in Z Series

Anti Shatter Film Removal

TreyarchTroll — Tue, 19 Aug 2014 12:15:19 GMT

Hello, my ASF became scratched above my front camera to the point that I can't use it due to blurred images. I've read that removing this can void the warranty, and also that Sony Support in Australia said that it is not a void on the warranty. I'd Jump to the Z2 but it's not with T Mobile yet and I can't get insurance on it if I get an unlocked phone and take it to them. Or, are there other options?

Re: Anti Shatter Film Removal

_alexdon_ — Tue, 19 Aug 2014 20:48:28 GMT

You can remove it by yourself or take it to a sony service to handle that for you.Check with your local xperia:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Anti Shatter Film Removal

TreyarchTroll — Tue, 19 Aug 2014 20:50:15 GMT

So it won't void my warranty with Sony?

Re: Anti Shatter Film Removal

_alexdon_ — Tue, 19 Aug 2014 20:57:12 GMT

No,they will change it and it should be just fine.Some say it will void warranty if you do it yourself.

Re: Anti Shatter Film Removal

Sam — Wed, 20 Aug 2014 01:42:13 GMT

Please be wary of this as you can damage the seals when removing the ASF due to it being heat sealed onto the glass and as such I would generally advise against removing it unless performed by an authorised repair agent.

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Re: Anti Shatter Film Removal

TreyarchTroll — Wed, 20 Aug 2014 02:45:55 GMT

So I'm assuming it only voids warranty if the seal is broken as a result of removing the ASF?

Re: Anti Shatter Film Removal

Sam — Wed, 20 Aug 2014 02:49:11 GMT

You are best to confirm with the local team or repair agent to be safe.

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