topic Re: Contacts disappear in Z Series

Contacts disappear

DrOnline — Wed, 08 Oct 2014 20:51:14 GMT

Hi,

I just got the Sony Xperia Z3 about a week ago. First time using Android. Happy so far.

But there is a serious problem: My contacts have repeatedly simply disappeared from the phone. It happened again just now. I clicked the contacts icon, and I could see the contacts rapidly disappear, and now I am only left with:

* ICE - In case of Emergency

* Myself

What's going on?

Re: Contacts disappear

_alexdon_ — Wed, 08 Oct 2014 20:56:42 GMT

Have you checked the filters?

Re: Contacts disappear

DrOnline — Wed, 08 Oct 2014 21:26:24 GMT

There's no filter on.

And even more telling, when I go to my phone call history, there are just numbers, no names... I've added some of these names multiple times now.

Re: Contacts disappear

_alexdon_ — Wed, 08 Oct 2014 21:29:43 GMT

Settings-apps-all-phone,force stop and clear data.Do the same for contacts app.Restart your device.

Re: Contacts disappear

DrOnline — Wed, 08 Oct 2014 21:59:15 GMT

Alright, done that. Thanks. If the problem does not happen again in the next couple of days I will come back and mark yours as a solution and post again saying it worked.

*fingers crossed*

Re: Contacts disappear

_alexdon_ — Wed, 08 Oct 2014 22:03:53 GMT

Ok,keep us updated.

Re: Contacts disappear

DrOnline — Fri, 10 Oct 2014 09:05:00 GMT

Works fine. Thanks a lot!

Re: Contacts disappear

_alexdon_ — Fri, 10 Oct 2014 09:30:12 GMT

Great.

Re: Contacts disappear

RexingtonSteele — Fri, 12 Dec 2014 10:58:48 GMT

Hey there I have exactly the same problem. Last night my phone wiped all the names and numbers from my contacts leaving only email addresses.

Your solution isn't working for me though and I'm wondering if I'm doing it worng? When you go to settings-apps-all do you then go the contacts app and force stop/clear data? And then reboot? That didn't work.

Re: Contacts disappear

azo — Fri, 12 Dec 2014 13:41:56 GMT

No people in my sim contacts

Re: Contacts disappear

Citymanplus — Tue, 30 Dec 2014 19:33:14 GMT

I came back from a fight then used my phone was fine then when I wake in Am I found only one Contact left out of 900

ICE in case of emergency????

No Idea No clue What Happened overnight I check the net and found several guys Had the same Issue?

Re: Contacts disappear

_alexdon_ — Tue, 30 Dec 2014 19:33:59 GMT

Have you checked the filters?

Re: Contacts disappear

Citymanplus — Tue, 30 Dec 2014 19:36:24 GMT

filter are off and fine and went to T mobile store they try all tricks and no luck- my contacts only in local contacts because t moile did not back them in the sim when i purchase my phone

Re: Contacts disappear

Citymanplus — Tue, 30 Dec 2014 19:42:29 GMT

are my contacts still hidden in my phone? can be restored?

Re: Contacts disappear

_alexdon_ — Tue, 30 Dec 2014 19:42:46 GMT

Try settings-apps-all-contacts,force stop and clear data.Restart.

Re: Contacts disappear

Citymanplus — Tue, 30 Dec 2014 19:44:07 GMT

I try the previous solution of turn off apps and contacts and clear data then power off- but no luck

Re: Contacts disappear

_alexdon_ — Tue, 30 Dec 2014 19:47:06 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Contacts disappear

Citymanplus — Tue, 30 Dec 2014 20:13:22 GMT

this soution will bring back my contacts or earse more stuff?

Re: Contacts disappear

_alexdon_ — Tue, 30 Dec 2014 20:15:20 GMT

I didn't say it is a solution,it is just a suggestion. It will erase the internal memory.

Re: Contacts disappear

Citymanplus — Tue, 30 Dec 2014 20:19:15 GMT

thanx