topic Re: headphone jack not working in Z Series

headphone jack not working

lew_b — Wed, 16 Apr 2014 21:59:18 GMT

I went on holiday to America the other day, and I took some some under water in the pool, I took it out and everything worked then on the flight home I plugged my headphones in and they don't work, I thought it was the headphones at first but none work, I'm sick of things going wrong with this phone, please help me because I don't want the hassle of sending it off

Re: headphone jack not working

_alexdon_ — Wed, 16 Apr 2014 22:00:43 GMT

Get an ear tip and clean the 3.5 mm input.Let the phone dry and check again.

Re: headphone jack not working

lew_b — Wed, 16 Apr 2014 22:09:02 GMT

Nope still nothing

Re: headphone jack not working

_alexdon_ — Wed, 16 Apr 2014 22:10:25 GMT

You might need to visit a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

Re: headphone jack not working

lew_b — Wed, 16 Apr 2014 22:12:34 GMT

But that would mean sending it off, is there nothing else I can do, I thought there was a water resisting jell in it, is there anything I can do to check

Re: headphone jack not working

_alexdon_ — Wed, 16 Apr 2014 22:15:45 GMT

There should be a water indicator at the usb lids,see if they turned red or pink.

Re: headphone jack not working

lew_b — Wed, 16 Apr 2014 22:20:56 GMT

Where are they, it's inside the headphone jack

Re: headphone jack not working

_alexdon_ — Wed, 16 Apr 2014 22:40:08 GMT

I thought it has water indicators if you open the flaps for sd,charging etc.can't you find any indicators?

Re: headphone jack not working

lew_b — Wed, 16 Apr 2014 22:44:08 GMT

Yeh but it's the plug you put the headphones into, why isn't that working

Re: headphone jack not working

_alexdon_ — Thu, 17 Apr 2014 12:15:37 GMT

If water entered your device,it might be just broken.You have to visit a service,have the phone tested.

Re: headphone jack not working

twistedvision — Wed, 06 Aug 2014 21:14:09 GMT

Today I went for a swim, and took some underwater photos.. After that I listened to some music: no problem. A few hours later, my headphones aren't working and other headphones won't work either..
I checked the water indicators, but they seem normal. So could you help me, how did you solve your problem?

Re: headphone jack not working

Marden — Wed, 01 Oct 2014 07:20:58 GMT

I have had exactly same problem around 6 months. But if I want to use my headphones, then I simply switch my z1 compact off and on, wait a little, and when device has found the connection, I connect the headphones. It works almost every time. After disconnecting the headphones the device doesn't recognise them anymore. Restarting the device every day is the pain in the a.. But I still hope that Sony will fix the software problem and I don't have to make factory settings, or worse buy some other brands phone